Senior Inbound Reservations Consultant

Cullinan Holdings; Cape Town; On-site; ZAR 30 000 - 60 000; Full time

Job summary

Join a dynamic and vibrant team at a leading luxury travel company, where your expertise in inbound reservations will help create unforgettable holiday experiences in Southern Africa. As a Senior Inbound Reservations Consultant, you will take charge of planning and managing complex itineraries, ensuring every detail is perfect for our customers. With over 36 years of industry experience, this company values creativity and adaptability, fostering a culture where your contributions truly matter. If you have a passion for travel and exceptional service, this is the perfect opportunity for you to shine.

Qualifications

• 10+ years of experience in inbound DMC with a focus on luxury travel.
• Strong knowledge of travel products and logistics in Southern Africa.

Responsibilities

• Plan and design luxury travel experiences for clients.
• Manage bookings from quote to invoicing and travel documentation.

Skills

Inbound DMC Experience

Luxury Travel Service

Customer Relationship Management

Problem Solving

Attention to Detail

Education

Grade 12

Tertiary Qualification in Travel and Tourism

Tools

Reservations Systems

Job description

Thompsons Africa is a luxury DMC offering meet and greets, transfers, fully escorted and group series tours, seat-in-vehicle tours, open-vehicle safaris, and bespoke FIT services in South and Southern Africa.

With over 36 years of experience, we create unforgettable African holiday experiences and are proudly part of Cullinan Holdings Ltd., the foremost tourism and travel business in Southern Africa.

At Thompsons Africa, we are driven by a passion for extraordinary holidays and exceptional service. Our rich history is a testament to the dedication and commitment of our staff, who have propelled us to become a leader in the tourism industry. We value creativity and adaptability, and in return, we foster a vibrant and dynamic work culture.

This position will be based at our Thompsons Africa offices in de Waterkant, Cape Town.

As a Senior Inbound Reservations Consultant, you will be responsible for planning and designing luxury travel experiences, as well as managing and processing complex itineraries. Your responsibilities will include overseeing the entire process, from the initial quote to finalization, invoicing, and travel documentation. Your goal is to proactively manage your bookings, ensuring our customers' success and making every guest's journey truly remarkable!

Qualification:

• Grade 12 is essential
• A related tertiary qualification in Travel and Tourism will be highly preferred

Experience:

• Minimum 10 years of related experience within an Inbound DMC
• Experienced in servicing luxury travel
• Experience in servicing North American-based customers will be highly preferred.
• Well-versed inworking with Reservations systems

Knowledge:

• In-depth knowledge of travel products, destinations, and logistics in Southern and South Africa.

Core Competencies:

• Excellent at building and nurturing working relationships
• Proven ability to manage high volumes with strong attention to detail and accuracy
• Proactive
• Creative
• Organized
• Problem-solving
• Solutions-driven
• Strong team player who also thrives working independently