Senior Human Resources Manager

Merchants; Wes-Kaap; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading company in the call centre industry is seeking a Senior Human Resources Manager to enhance their HR function. This pivotal role involves leading a dynamic HR team, driving HR strategy, ensuring compliance with South African labour laws, and fostering a culture of performance and engagement in a fast-paced environment.

Qualifications

• 5–8 years in a mid-to-senior HR leadership role.
• Extensive experience in a call centre, BPO, or customer service environment.
• Deep knowledge of South African labour laws and HR compliance.

Responsibilities

• Lead a high-performing HR team supporting call centre operations.
• Drive end-to-end HR strategy aligned to business and operational KPIs.
• Manage ER/IR matters with confidence and fairness.

Skills

Leadership

HR Strategy

Compliance

Employee Engagement

Talent Development

Education

HR Degree or equivalent work experience

Job description

Senior Human Resources Manager – Call Centre

Are you a strategic HR leader with a passion for people and performance in high-volume environments?

We’re looking for a Senior HR Manager to lead our human resources function in a dynamic call centre operation. This role is key to enabling our business to attract, develop, and retain top talent while supporting a culture of performance and compliance.

Your Impact

• Lead a high-performing HR team supporting call centre operations
• Drive end-to-end HR strategy aligned to business and operational KPIs
• Ensure legal compliance across LRA, EEA, BBBEE, SDA, and NQF
• Manage ER/IR matters with confidence and fairness
• Lead volume hiring, onboarding, and employee engagement initiatives
• Build strong relationships with operations leaders to drive people performance
• Oversee succession planning, talent development, and workforce readiness
• Use HR metrics and systems to inform decisions and improve effectiveness

What You’ll Bring

• 5–8 years in a mid-to-senior HR leadership role
• Extensive experience in a call centre, BPO, or customer service environment
• Deep knowledge of South African labour laws and HR compliance
• HR Degree or equivalent work experience
• Track record of managing HR teams and influencing operational stakeholders
• Resilient, hands-on, and solutions-focused in a fast-paced setting