Senior HR Partner, PXT ZAF

Amazon Inc.; Cape Town; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Amazon seeks a Senior HR Partner to support managers and leaders across the organization, guiding performance management, employee relations, and policy deployment. You will collaborate with HRBP, Employee Relations, and Legal to drive regional programs, ensuring compliance with SA labor laws while delivering scalable, data-driven HR solutions.

The role emphasizes strategic partnership, change management, and capable handling of ambiguous initiatives to improve manager capability and employee

Qualifications

• Bachelor's degree in business, HR, or a related field.
• Experience in a matrixed organization.
• Experience as a HR generalist (HRBP/HR Partner).
• Experience with managing CCMA cases.
• Knowledge and practical application of Labor Law in South Africa.
• Experience managing Employee Relations in SA legal framework.
• Fluent English (CEFR C2).

Responsibilities

• Support managers and senior leaders through complex performance management cases and guide effective, bias-free evaluations.
• Lead employee relations initiatives by investigations, grievance handling, and policy guidance with compliance.
• Drive change management and program implementation with data-driven stakeholder engagement.
• Develop and implement HR policies aligned with local labor laws and standardized processes.
• Act as a strategic partner to inform senior leadership with well-documented recommendations.

Skills

English proficiency

HR generalist experience

Matrixed organization experience

CCMA case management

Labor Law knowledge

Employee relations experience

CEFR C2 English

Education

Bachelor's degree in business/HR

Job description

At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior leaders. HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with HR Business Partners, Employee Relations, Legal, and others to provide integrated people solutions.

Key job responsibilities

• Support managers and senior leaders through complex performance management cases, including performance improvement plans and assessments, while guiding them to implement processes effectively and ensure bias-free evaluations across their teams
• Lead employee relations initiatives by conducting thorough investigations, managing grievance processes, providing policy guidance to managers, and ensuring procedural integrity and compliance with local labor legislation
• Drive change management and program implementation by partnering with HR Business Partners and central teams on complex initiatives, using data and insights to advocate for process improvements, and designing strategies that ensure effective adoption across diverse employee groups
• Develop and implement HR policies that align with local labor laws, establish standardized processes, and integrate seamlessly across the organization while maintaining compliance with regional requirements
• Serve as a strategic partner on ambiguous initiatives by using expertise and judgment to define goals, inform senior leader decisions, manage stakeholder expectations, and present strategic recommendations through compelling narratives and documentation

A day in the life

As a Senior HR Partner, you'll navigate a dynamic mix of strategic and tactical work that keeps you engaged across multiple dimensions of people leadership. Your day might begin with coaching a manager through a sensitive performance conversation, then shift to analyzing performance trends across teams to identify systemic opportunities for improvement. You'll collaborate with Employee Relations colleagues on a complex investigation, partner with HR Business Partners on a regional policy rollout, and prepare strategic recommendations for senior leadership on an organizational change initiative. You'll bring your expertise to ambiguous situations where you'll need to define the problem, design the solution, and build consensus among diverse stakeholders. Your front-line visibility positions you to spot emerging trends and advocate for process improvements that enhance manager capability and employee experience.

Basic Qualifications

• Bachelor's degree in business, HR, or a related field
• Experience working in a matrixed organization
• Experience as a HR generalist (e.g., HR Business Partner or HR Partner)
• Experience with managing CCMA cases
• Knowledge and practical application of Labor Law in South Africa
• Experience managing Employee Relations in South African legal framework
• Fluent proficiency in written and spoken English (CEFR C2).

Preferred Qualifications

• Experience communicating and presenting to senior leadership
• Experienced in identifying problems and driving appropriate solutions independently
• Project management expertise with proven track record of influencing through data-driven recommendations
• Strong coaching and consulting skills
• Experience developing and implementing country-level or regional HR programs or initiatives
• Experienced with handling strategic and tactical work simultaneously
• Experience in process improvement and operational excellence

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.