Senior HR Manager

TTEC; Cape Town; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the BPO sector is seeking an HR Manager based in Cape Town, South Africa. This role involves leading HR functions and supporting operational processes while actively participating in change management. The ideal candidate will have significant experience in employment legislation, project management skills, and a Bachelor's degree, as they will work closely with various stakeholders to drive performance improvements and organizational effectiveness.

Qualifications

• Recent experience in a similar role within a BPO Contact Center.
• 5+ years experience as a business partner or HR Manager.
• Strong organizational and project management skills.

Responsibilities

• Lead HR functions in South Africa and Cape Town, supporting delivery of HR processes.
• Identify human capital solutions to enhance bottom line results.
• Monitor and report on progress towards goals and projects.

Skills

Human Capital Solutions

Change Management

Organizational Development

Project Management

Communication Skills

Education

Bachelor's Degree

Tools

Office Software Applications

Online Communication Tools

Database Technology

Job description

Job Location : Western Cape, Cape Town Deadline : July 05, 2025 Quick Recommended Links

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What you’ll be doing :

• You will lead the HC related functions in South Africa and Cape Town and act as main point of the contact for the employees and managers operating at specified accounts and sites, proactively supporting the delivery of HR processes.
• They serve as business partners leading change management projects, actively supporting discussions and transfer of best practices from various functions of the organization.
• HC Managers proactively identify human capital solutions that will enhance bottom line results and improve employee related gross margin.

What you’ll bring to us :

• Understand all key business initiatives and goals for each supported business unit. Have significant experience in South African employment legislation.
• Actively identifies gaps, proposes and implement changes necessary to cover risks
• Deliver company driven human capital solutions to challenges affecting the success of the business.
• Develop a "Trusted Advisor" relationship with key leaders at multiple levels within each supported business unit.
• Effectively partner with and leverage corporate support teams
• Acts as the performance improvement driver and provokes positive changes in the people management
• Design and maintain organization vitality charts as the performance of the business unit improves
• Challenge the organizational structure of the internal client and propose changes
• Monitor and report on progress toward each goal and project.
• Act as the ultimate point of contact for all escalated (difficult) HC issues.
• Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective.

What skills you’ll need :

• Recent experience in a similar role ideally within a BPO Contact Center. Bachelor’s Degree
• 5+ years experience as a business partner or HR Manager providing operations support
• Working knowledge of various office software applications, online communication tools and database technology
• Ability to influence others by example, coaching, and mentoring
• Strong organizational development, project management and change management skills
• Strong e-mail and oral communication skills