Senior Housekeeping Supervisor

Pepperclub Hotel & Spa; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A premium hotel in Cape Town is seeking a Senior Housekeeping Supervisor to oversee housekeeping operations. The role involves managing staff, ensuring cleanliness of public areas, and addressing guest complaints efficiently. Candidates must have at least 1 year of experience in a supervisory role within housekeeping. This is a full-time position offering an opportunity to lead a dedicated team in a vibrant hotel environment.

Qualifications

• 1 year as a Housekeeping Supervisor is required.
• Experience in managing staff and operations in housekeeping.

Responsibilities

• Conduct daily checks of all public areas and VIP rooms.
• Supervise room attendants during evening service.
• Address guest complaints promptly and provide solutions.

Skills

Leadership

Communication

Computer literacy

Job description

Position : Senior Housekeeping Supervisor

Reports To : Executive Housekeeper

Location : Pepperclub Hotel

Department : Housekeeping

Employment Type : Full-Time

Overview

Senior Supervisor – Job Description

Responsibilities

• Conduct daily checks of all public areas and VIP rooms to ensure cleanliness and readiness.
• Oversee turndown shift operations, supervising room attendants during evening service.
• Manage the collection and counting of stock, including all guest supplies, OE (Operating Equipment), and bedroom linen.
• Ensure accurate punching (inputting) of OE and stock sheets into the system (computer literacy required – further training may be needed).
• Oversee and assist with stocking of all bedroom linen, guest supplies, and OE stock.
• Ensure stock takes are completed on time, with all data accurately captured and submitted by the set deadline.

Staff & Operational Management

• Supervise operational housekeeping staff; follow up on staff absenteeism, arrange replacements, and notify the Head of Department (HOD).
• Address guest complaints promptly; investigate issues, provide solutions, and give feedback to the Executive Housekeeper and Hotel Manager.
• Facilitate disciplinary actions with the HOD as required (training required in disciplinary procedures).
• Delegate tasks such as:
• Vacuuming of passages
• Cleaning of windows and public areas
• Daily housekeeping duties and special assignments
• Ensure daily attendance registers are completed and signed by all present staff.
• Manage daily allocations, ensuring the notice board reflects all relevant notes (e.g., VIP arrivals, special requests).

Communication & Reporting

• Immediately escalate any concerns regarding rooms, staffing, linen, or equipment to the Executive Housekeeper — not after a delay.
• Communicate all operational issues or guest-related concerns directly to the Executive Housekeeper or Hotel Manager.
• Assist in completing reports related to carpet cleaning, voile changes, and other operational needs.

Qualifications

Experience: 1 year as a Housekeeping Supervisor (Required)