Senior Housekeeping Supervisor

Pepperclub Hotel & Spa; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A luxury hotel in Cape Town is seeking a Senior Housekeeping Supervisor to oversee daily housekeeping operations. Responsibilities include managing staff, conducting cleanliness checks, and addressing guest complaints. The ideal candidate has at least 1 year of supervisory experience in housekeeping. Competitive benefits included.

Qualifications

• Minimum 1 year as a Housekeeping Supervisor required.
• Ability to communicate effectively with staff and guests.
• Experience in managing housekeeping operations.

Responsibilities

• Oversee daily housekeeping operations to ensure cleanliness.
• Manage staff and handle guest complaints effectively.
• Conduct daily checks of public areas and VIP rooms.

Skills

Staff management

Operational oversight

Customer service

Computer literacy

Job description

Position : Senior Housekeeping Supervisor

Reports To : Executive Housekeeper

Location : Pepperclub Hotel

Department : Housekeeping

Employment Type : Full-Time

Job Description:

The Senior Housekeeping Supervisor is responsible for overseeing daily housekeeping operations, ensuring cleanliness standards are met, managing staff, and handling operational and guest-related issues efficiently.

Core Responsibilities :

• Conduct daily checks of all public areas and VIP rooms to ensure cleanliness and readiness.
• Oversee turndown shift operations, supervising room attendants during evening service.
• Manage the collection and counting of stock, including guest supplies, OE (Operating Equipment), and bedroom linen.
• Ensure accurate input of OE and stock sheets into the system; computer literacy is required, and further training may be provided.
• Oversee and assist with stocking all bedroom linen, guest supplies, and OE stock.
• Ensure stock takes are completed on time with accurate data submission by the set deadline.

Staff & Operational Management :

• Supervise operational housekeeping staff, monitor absenteeism, arrange replacements, and notify the Head of Department (HOD).
• Address guest complaints promptly; investigate issues, provide solutions, and report to the Executive Housekeeper and Hotel Manager.
• Facilitate disciplinary actions with the HOD as required (training in disciplinary procedures may be necessary).
• Delegate tasks such as vacuuming passages, cleaning windows and public areas, and daily housekeeping duties.
• Ensure daily attendance registers are completed and signed by staff.
• Manage daily allocations, ensuring the notice board reflects all relevant notes (e.g., VIP arrivals, special requests).

Communication & Reporting :

• Immediately escalate concerns regarding rooms, staffing, linen, or equipment to the Executive Housekeeper without delay.
• Communicate operational issues or guest concerns directly to the Executive Housekeeper or Hotel Manager.
• Assist in completing reports related to carpet cleaning, voile changes, and other operational needs.

Experience : 1 year as a Housekeeping Supervisor (Required)