Senior Helpdesk Support Engineer

Nambiti Technologies (Pty) Ltd; Johannesburg; On-site; ZAR 350,000 - 500,000; Full time

Job summary

A leading company in Johannesburg is seeking a Senior Helpdesk Support Engineer to provide high-level IT support and troubleshooting. You will be responsible for maintaining network infrastructure, training users, and ensuring the efficient operation of IT services. Candidates must have a relevant degree and at least 4 years of experience in a system support environment.

Qualifications

• Relevant 4 years' experience in a system support environment.
• Able to provide telephonic support and train users on IT equipment.
• Experience with hardware maintenance and network support.

Responsibilities

• Receive and troubleshoot calls from users.
• Undertake maintenance and repairs on hardware.
• Monitor and provide support for network and telephone infrastructure.

Skills

Customer Service

IT Support

Network Support

Troubleshooting

Education

Bachelor's Degree / Advanced Diploma in Information Technology

Job description

Reference : JHB-TR-1 We are recruiting for a Senior Helpdesk Support Engineer.

Duties & Responsibilities Customer Service Receive calls from senior customer engineer / help desk.

Verify / identify problems with help desk.

Contact users to get clarity on problems and troubleshoot.

Provide telephonic support to users if possible.

IT Support Train users on how to use IT equipment.

Hardware Maintenance and Repairs Undertake maintenance and repairs on damaged and repairable hardware.

Report on uneconomical repairs.

Network and Telephone Support Provide daily operations support and maintenance for network and telephone infrastructure (1st line support).

Proactively monitor network and telephone infrastructure to provide stable, dependable services, by working with specialists.

CSN Support Respond to remote / satellite customer call-outs (hardware, software, and network calls).

Provide telephone infrastructure (1st line support).

Travel to and from customer locations (usually by car), documenting work activity and maintaining administrative paperwork.

Asset Management Undertake audits of hardware and software assets.

Research and Development Keep abreast of trends in hardware and software developments.

Reporting Contribute to the preparation and submission of Regulation reports.

Aid in the development of functional reporting systems, for management, project, or performance reporting.

Qualifications and Experience Bachelor's Degree / Advanced Diploma in Information Technology related qualification.

Relevant 4 years' experience in a system support environment.

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Support Engineer • Johannesburg, Gauteng