Senior Healthcare Customer Service Representative – Nights Cape Town, Western Cape

Ttec; Cape Town; On-site; ZAR 25 000 - 45 000; Full time

Job summary

Join a dynamic global team as a Senior Healthcare Customer Service Representative in Cape Town, where you'll create exceptional customer experiences. This role is perfect for those passionate about helping others and ensuring customer satisfaction. You'll handle complex inquiries, conduct research, and provide solutions with a caring approach. With leadership support for your career growth and a commitment to a positive work culture, this position offers a fulfilling opportunity to make a real difference in the lives of customers. Embrace the chance to grow in a community-minded organization that values inclusivity and professional development.

Benefits

PTO

Tuition Reimbursement

Health and Wellness Incentives

Qualifications

• 2+ years in customer service with a focus on resolving complex issues.
• Ability to assess situations and recommend solutions.

Responsibilities

• Resolve escalated calls and provide solutions to customer issues.
• Answer inquiries related to diagnostic imaging and life care solutions.

Skills

Customer Service Experience

Problem Solving

Research Skills

Decision Making

Education

Post-Secondary Education

Job description

Bringing smiles is what we do at TTEC… for you and the customer. As a Senior Healthcare Customer Service Representative working in Cape Town, South Africa , you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers on diagnostic imaging, life care solutions, surgical or biomedical services
• Conduct research to provide answers for customers to resolve their issues
• Working hours that are designed to support USA customers. Therefore, the shifts could end as late as midnight local time.

What You Bring to the Role

• 2 or more years of customer service experience plus some post-secondary education
• Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
• A solution-oriented mindset to ensure happy customers
• You lead by example and work with your team to contribute to the overall success of your client program

What You Can Expect

• Leadership supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• Visit for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

Create a job alert for this search

Customer Service Representative • Cape Town, Western Cape