Senior Head of Claims Operations & Audit

Affirmative Portfolios; Centurion; Presencial; ZAR 1.644.000 - 2.010.000; Tempo integral

Resumo da vaga

Affirmative Portfolios is seeking a Head of Claims Operations (Claims Audit) in Centurion to oversee daily operations and ensure efficient claims handling with risk management. The role emphasizes strategic planning, policy guidance, and stakeholder collaboration to enhance customer satisfaction.

The position requires 10–12 years in claims administration, including 5 years in senior management, plus strong knowledge of claims systems, MVA legislation and PFMA.

Qualificações

• Bachelor's degree in Business Management/Administration or related qualification.
• Post graduate qualification in Business Management/Administration or related qualification.
• 10-12 years’ relevant claims administration experience of which 5 years at senior management level.
• Advanced knowledge in claims management systems, insurance/reinsurance principles and MVA legislation.
• Experience in private and/or public sector claims administration.
• Advanced knowledge of claims management systems and MVA legislation; PFMA knowledge.

Responsabilidades

• Strategy development and operational planning; lead the implementation of the claims operations strategy.
• Policy review and implementation; advise on policy changes and compliance.
• Claims administration; oversee end-to-end processing and settlements within targets.
• Operations management; monitor performance, develop KPIs, and manage budgets.
• Stakeholder management; maintain relationships with internal and external stakeholders.
• Financial management; contribute to budgeting and cost control for claims operations.
• People management; lead, develop and evaluate staff in the department.
• Reporting; ensure timely, accurate reporting of progress and outcomes.

Conhecimentos

Leadership

Strategic planning

Stakeholder management

Financial management

PFMA knowledge

Claims management systems

Regulatory knowledge

Formação

Bachelor's degree in Business Management/Administration or related

Post graduate qualification in Business Management/Administration or related

Ferramentas

Claims management systems

PFMA compliance tools

Descrição da vaga

Affirmative Portfolios is seeking a Head of Claims Operations (Claims Audit) in Centurion to oversee daily operations and ensure efficient claims handling with risk management. The role emphasizes strategic planning, policy guidance, and stakeholder collaboration to enhance customer satisfaction.

The position requires 10–12 years in claims administration, including 5 years in senior management, plus strong knowledge of claims systems, MVA legislation and PFMA.