Senior Group Manager - Operations

WNS Global Services; Cape Town; Remote; ZAR 600,000 - 800,000; Full time

Job summary

A prominent global service provider is seeking a Senior Operations Manager to lead Contact Centers across multiple geographies and various languages. Candidates should have a General Management or relevant business qualification and skills in operations and project management. This full-time position is located in Cape Town, South Africa.

Responsibilities

• Lead Contact Centers across multiple geographies and various languages.

Skills

Employee Evaluation

Continuous Improvement

FDA Regulations

Management Experience

Process Improvement

Profit & Loss

Operations Management

Project Management

Strategic Planning

Leadership Experience

P&L Management

Supervising Experience

Education

General Management or relevant business qualification

Job description

Overview

Senior Operations Manager required to lead Contact Centers across multiple geographies and various languages.

Qualifications

General Management or relevant business qualification is advantageous.

Remote Work & Employment Type

Remote Work: Not specified

Employment Type: Full-time

Key Skills

• Employee Evaluation
• Continuous Improvement
• FDA Regulations
• Management Experience
• Process Improvement
• Profit & Loss
• Operations Management
• Project Management
• Strategic Planning
• Leadership Experience
• P&L Management
• Supervising Experience

Experience

Experience: years

Vacancy

Vacancy: 1