Senior Floor Manager

Flink Recruitment; Pretoria; On-site; ZAR 250,000 - 500,000; Full time

Job summary

A leading recruitment agency seeks a Senior Floor Manager for a retail environment in Pretoria. The role involves overseeing daily operations, managing staff, and ensuring excellent customer service. Ideal candidates will have 3-5 years of supervisory experience in a relevant industry and a strong ability to multitask under pressure.

Qualifications

• Minimum 3-5 years of Retail or Restaurant supervisory experience.
• Willingness to work flexible shifts and weekends.
• Drivers License: CODE B (Car) required.

Responsibilities

• Lead and manage floor staff to ensure smooth operations.
• Oversee customer service and handle escalated complaints.
• Monitor stock levels and liaise with stock controllers.
• Train and mentor junior staff and supervisors.

Skills

Interpersonal skills

Organizational skills

Multitasking

Calm under pressure

Job description

Lead and manage floor staff to ensure smooth day-to-day operations.

Oversee customer service and handle escalated complaints or issues.

Monitor stock levels and liaise with stock controllers.

Ensure adherence to hygiene, health & safety, and quality standards.

Implement and enforce company policies and procedures.

Train and mentor junior staff and supervisors.

Report on floor performance, sales, and operational issues to senior management.

Desired Experience & Qualification

Minimum 35 years of Retail or Restaurant supervisory experience.

Strong interpersonal and organizational skills.

Ability to multitask and remain calm under pressure.

Willingness to work flexible shifts and weekends.

Employment Type : Permanent Employment

Industry : Not specified

Work space preference :

Work Onsite

Ideal work province :

Gauteng

Ideal work city : Pretoria

Drivers License : CODE B (Car)

Own car needed :

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Senior Floor Manager • Pretoria, South Africa