Primary Purpose
Conduct incident management, incident analysis, gap identification, and enhance information to support investigations, Fraud Risk assessments, prosecutions, and intelligence-driven operations. These efforts will assist clients and stakeholders in preventing, detecting crime, and mitigating business risks.
Technical Competency Requirements
- Strong understanding of fraud types (payment fraud, identity theft, account takeover, etc.) and industry-specific risks.
- Knowledge of fraud prevention frameworks, tools, and regulatory obligations.
- Ability to translate technical findings into clear business insights.
- Ability to anticipate fraud trends and proactively develop mitigation strategies.
- Ability to work effectively across departments (fraud ops, IT, compliance, product, etc.).
- Maintains high standards of confidentiality, data privacy, and compliance.
- Delivers results within deadlines while maintaining quality.
Minimum Education and Training
- Diploma or equivalent (Forensic Investigation, Law, Crime Analysis, Criminology).
- Certified Fraud Examiner (CFE).
Minimum Work Experience
- 3-5 years’ experience within Fraud Department handling different aspects of fraud and investigations.
Key Performance Areas (KPA)
Financial Management
- Prevent and reduce financial losses by ensuring adherence to processes and procedures.
Customer Centricity
- Communicate investigation outcomes and emerging risks to management and relevant recipients.
- Liaise with customers regarding financial crime-related concerns, inquiries, or investigations, ensuring professionalism and confidentiality.
- Partner with technology, risk, and operations teams to lead or contribute to financial crime prevention initiatives and system enhancements.
- Maintain and enhance relationships with clients, law enforcement agencies, and other organizations involved in addressing crimes of mutual interest.
- Advise frontline teams, compliance, AML, legal, and operational stakeholders on financial crime matters.
- Assist with FCU queries.
- Provide and track recommendations to reduce client risks identified during reviews.
- Review, evaluate, and recommend customer escalations.
- Collaborate with the business to define data requirements to address gaps in mitigating financial crime risks.
Operational Excellence
- Conduct and oversee investigations into suspected money laundering, fraud, terrorist financing, sanctions breaches, and other financial crimes.
- Ensure timely escalation and documentation in line with regulatory requirements.
- Identify weaknesses in controls and propose improvements to policies, procedures, and monitoring systems.
- Evaluate complex customer profiles, transactional behaviors, and adverse media to assess risks and recommend remediation or exit strategies.
- Utilize analytical tools and data sources to detect patterns, support investigations, and generate intelligence.
- Compile reports, affidavits, and testify in court.
- Mitigate risks through proactive incident analysis and management.
- Perform database testing, data mining, and data interpretation.
- Respond to legal proceedings, including testifying in internal disciplinary hearings and tribunals.
- Research latest fraud syndicates and develop a database with heatmaps for preventative measures.
- Investigate and register cases under relevant legislation.
- Ensure all matters are recorded on the FCU platform/system.
- Adopt Fraud Risk Assessments.
- Contribute to management and court reports.
- Report fraud trends to SABRIC.
- Draft and present executive summaries and findings.
- Handle ad-hoc assignments and ensure SLA adherence.
- Support AML initiatives through information collection and profiling.
- Manage workgroups, projects, investigations, and conduct presentations.
Learning and Growth
- Support junior team members through training, guidance, and quality assurance.
- Take ownership of personal and team development.
- Achieve objectives set in development plans.
- Broaden skills for greater marketability within the bank.
This position is advertised in line with our commitment to Employment Equity.