Senior Facilities Coordinator

Safety:

• Implementing safety, health, environmental management systems
• Informing and appropriately training all employees and contractors on safety, health and environmental matters
• Responding effectively to safety, health and environmental emergencies involving our activities and products
• As far as reasonably practicable, providing appropriate resources required to implement the above
• Ensure that the health, safety and environmental policy is reviewed at periods not exceeding three years from the effective date or by a date set by the Chief Executive Officer
• Annual OHS Audit Report by independent SP

Service Level Agreement Compliance:

• Monitor and control work as defined in the service level agreements and define performance standards
• Provide feedback to the Regional Manager on performance

Monitor and respond to tenant maintenance queries:

• Manage tenant maintenance complaints
• Log maintenance calls and/or walk-in queries
• Use the Novtel system to control maintenance management
• Appoint contractors and monitor progress
• Give continuous feedback to the tenants and close the loop

Efficient Unit Turnovers:

• Inspect empty units to assess repairs
• Obtain quotes to repair/paint units
• Issue work to contractors
• Inspect work prior to handover to TLOs
• Approve payment to contractors

Maintenance and Repair Management:

• Monitor the condition of the buildings through:
  - Inspecting the buildings and grounds and identifying key areas of concern
  - Reviewing any security or maintenance incidents
  - Reviewing cleanliness of the buildings
• Manage the performance of service providers ensuring optimum service provision e.g., garden service, refuse collection services, security contractors
• Ensure that tenants are briefed on their maintenance responsibilities
• Ensure that all repairs are processed on time according to set standards of delivery
• Attend to the removal of abandoned vehicles

Managing of Facilities Staff and Service Providers:

• Targets issued and signed off by Facilities Coordinator
• Appraisal feedback done with Regional Manager for the Facilities Team
• Training needs identified and costed for inclusion in the budget for the following year; submitted to Regional Manager by end of March of each year