Senior Experience Design Lead — Client Journeys & Strategy

Boardroom Appointments; Johannesburg; On-site; ZAR 1,200,000 - 2,000,000; Full time

Job summary

Boardroom Appointments seeks a senior Experience Design leader to implement and align ED strategies across business operations. The role requires guiding complex client journeys, managing teams and ensuring end-to-end delivery of design initiatives.

Candidates should have a postgraduate information studies background, 8-10 years in the field, and 3-4 years of people management, with exposure to financial services environments.

Qualifications

• Post Graduate Degree in Information Studies is required.
• 8-10 years experience within the area of specialisation with evidence of exposure to leading teams.
• 3-4 years' people management experience.
• Variety of experience both internal and external to the Financial Services sector.
• Adopting Practical Approaches.
• Articulating Information.
• Challenging Ideas.
• Conveying Self-Confidence.
• Developing Strategies.
• Directing People.
• Empowering Individuals.
• Generating Ideas.
• Providing Insights.
• Showing Composure.
• Client Journeys and Personas.
• Data Analysis.
• Effective Design.
• Product and Services Knowledge.
• Requirements Gathering and Management.
• Research & Information Gathering.
• Service Management Processes.

Responsibilities

• To lead the implementation of the Experience Design (ED) strategy within the area of specialisation, and to drive alignment of business operations to the ED strategy.
• To plan for, execute, and deliver a seamless, end-to-end experience design for clients.

Skills

Data analysis

Requirements gathering

Client journeys

Information architecture

Education

Post Graduate Degree in Information Studies

Job description

Boardroom Appointments seeks a senior Experience Design leader to implement and align ED strategies across business operations. The role requires guiding complex client journeys, managing teams and ensuring end-to-end delivery of design initiatives.

Candidates should have a postgraduate information studies background, 8-10 years in the field, and 3-4 years of people management, with exposure to financial services environments.