Senior Energy Efficiency Electrician & Energy Auditor (Cape Town)

Netsurit; Cape Town; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player is looking for a dedicated Tier 1 Desktop Support Consultant to join their dynamic team in Cape Town. This role is ideal for someone passionate about IT and eager to learn. You will provide high-quality technical support, ensuring clients' IT environments run smoothly. With a focus on problem-solving and excellent customer service, you will troubleshoot various hardware and software issues, manage incidents, and maintain professionalism. This is a fantastic opportunity to grow within a supportive team while making a real impact in the IT Managed Services field.

Qualifications

• 1-2 years experience in IT Managed Services and Technical Support.
• A+ and N+ certifications preferred.

Responsibilities

• Provide professional communication with team members and customers.
• Troubleshoot and configure workstations effectively.
• Manage incidents and resolve service requests promptly.

Skills

IT Managed Services

Technical Support

Problem-Solving

Customer Service

Networking Protocols (TCP/IP, DNS, DHCP)

Education

A+ Certification

N+ Certification

Tools

Microsoft Office

ITSM Systems

Managed Antivirus

Job description

Job Title :

Tier 1 Desktop Support Consultant

Job Location :

Cape Town

Job Model :

On-Site

We are seeking a dedicated and skilled Tier 1 Desktop Support Consultant to join our dynamic team.

The ideal candidate will have a passion for IT, strong problem-solving skills, and a desire to learn and grow within the Netsurit team.

This role requires providing high-quality technical support to our clients, ensuring their IT environments run smoothly and efficiently.

Requirements :

• Minimum of 1-2 years of experience in the IT Managed Services field and IT Technical Support Call Centre environment.
• Valid Driver's License and a reliable car are essential.
• Preferred qualifications include A+, N+ certifications.
• Strong problem-solving skills and a passion for IT.
• Eagerness to learn and grow within the Netsurit team.
• Positive attitude and ability to work well in a team environment.

Duties and Responsibilities :

• Provide professional, concise communication with team members and customers.
• Deliver excellent customer service, verbal communication, phone skills, and maintain a high level of professionalism.
• Troubleshoot, set up, and configure workstations effectively.
• Manage incidents and resolve service requests promptly.
• Maintain a good understanding of ITSM Systems.
• Troubleshoot hardware, OS, and software-related issues on workstations.
• Possess good knowledge of Microsoft applications, including but not limited to Microsoft Office.
• Have working knowledge of networking protocols, including TCP / IP, DNS, and DHCP.
• Understand different connectivity scenarios (e.g., ADSL, Fibre, MPLS) and how they work.
• Understand network security and malware/ransomware prevention.
• Install, configure, and troubleshoot third-party applications such as managed Antivirus.
• Be self-motivated and able to work under pressure, both independently and as part of a team.