Senior Education & Training Quality Assurance (ETQA) Specialist

Shoprite Group of Companies; Cape Town; On-site; ZAR 40,000 - 60,000; Full time

Job summary

A leading company in the retail sector is seeking a Senior Education & Training Quality Assurance Specialist to develop and implement the integrated ETQA strategy. The successful candidate will ensure compliance with various policies and collaborate with both internal and external stakeholders to enhance learning delivery. This role is essential for aligning the organization's training objectives with national development goals while maintaining high quality standards in learning programs.

Qualifications

• 3 years’ experience in skills development and quality assurance.
• Experience in developing and monitoring ETQA portfolios in large organizations.
• OD-ETDP level 5 certification preferred.

Responsibilities

• Conduct research on skills development initiatives.
• Quality assure accredited and non-accredited programs.
• Collaborate with stakeholders to ensure compliance.

Skills

Quality Assurance

Skills Development

Stakeholder Management

Research

Education

Degree or Diploma in Human Resource Development

Job description

Job title : Senior Education & Training Quality Assurance (ETQA) Specialist

Job Location : Western Cape, Cape Town Deadline : July 09, 2025 Quick Recommended Links

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Job Objectives

• Conduct research on skills development initiatives and develop the integrated ETQA strategy in line with the Learning & Development plan, the People strategy, and the National Skills Development Strategy, monitoring the implementation against the budget, and performance measures.
• Provide input into the strategic direction of the organisation insofar as giving life to the country's National Development Plan (NDP), Sector Skills Plans, and BBBEE targets.
• Develop the Skills Development Framework ensuring adherence to a QA Framework & Governance Model for the Shoprite Group and manage the implementation
• Ensure continuous compliance to different departments and stakeholders in the SETA / DHET / as well as Quality assuring bodies' policies and procedures
• Collaborate with all the internal and external stakeholders, building and maintaining professional business relationships with the SETAs and Quality Councils in recognition of each stakeholder’s role in the compliance process, and to the Shoprite group's success.
• Quality assures accredited and non-accredited learning programmes while monitoring ETQA daily operations in relation to policy and quality standards
• Conduct and / or facilitate internal & external audits to verify the quality assurance of learning delivery, facilitators, learning environments, and learner experience.
• Contribute to a high-performance learning delivery team by embedding the quality management principles through continuous feedback, reporting, coaching and knowledge sharing

Qualifications

• Degree or Diploma in Human Resource Development or related.

Preferred

• OD-ETDP level 5 certification.

Experience

• 3 years’ experience in a functional skills development and quality assurance role with demonstrable experience developing and monitoring the execution of a sizeable, end-to-end ETQA portfolio within a large corporate organisation.

Preferred

• Experience in a retail or FMCG environment.