Senior Director, Software Engineering & Customer Success

Career Minded; Johannesburg; On-site; ZAR 1,800,000 - 2,000,000; Full time

Job summary

Career Minded in Johannesburg is seeking a Director of Engineering (Software) to lead a team of 12+ engineers and customer success professionals. The role combines technical leadership, software delivery and customer enablement for enterprise clients in the payments space.

The ideal candidate has 10+ years in software engineering leadership, with hands-on technical credibility across development, embedded systems, and banking/enterprise technology. This is an in-office senior leadership role.

Qualifications

• 10+ years’ experience in software engineering, technical delivery or engineering leadership.
• Strong background in software development, embedded systems and/or networking.
• Proven experience managing engineering/technical teams of 10+ people.
• Experience with complex software implementations, integrations and UAT.
• Strong customer-facing experience, preferably within payments/FinTech/banking.
• Ability to engage at software, code and architecture level.
• Experience with Jira, Jenkins and similar engineering tools.
• Strong communication, leadership and commercial skills.
• Bachelor’s degree in Computer Science, Engineering or a related field.
• Payment terminal/embedded payment experience advantageous.

Responsibilities

• Lead and develop a team of 12+ engineering and customer success professionals.
• Oversee software engineering, embedded payment solutions, integrations and technical delivery.
• Manage customer implementations, UAT, go-live and post-deployment support.
• Act as the senior technical escalation point for key customers.
• Build strong relationships with banking and enterprise customers.
• Ensure technical delivery meets customer and commercial requirements.
• Partner with Sales on solution design, proposals and new business opportunities.
• Drive engineering best practices, processes and continuous improvement.

Skills

Engineering leadership

Team management

Software development

Embedded systems

Payments/FinTech

Customer success

Jira/Jenkins

Communication

Education

Bachelor's degree in Computer Science or Engineering

Tools

Jira

Jenkins

Job description

Career Minded in Johannesburg is seeking a Director of Engineering (Software) to lead a team of 12+ engineers and customer success professionals. The role combines technical leadership, software delivery and customer enablement for enterprise clients in the payments space.

The ideal candidate has 10+ years in software engineering leadership, with hands-on technical credibility across development, embedded systems, and banking/enterprise technology. This is an in-office senior leadership role.