Senior Director, P&C Service/Product Leader

Applicable Limited; Johannesburg; Remote; ZAR 1,200,000 - 2,000,000; Full time

Job summary

A renowned company in the technology sector is seeking a Senior Director, Service/Product Lead for remote work. This leadership role will oversee the lifecycle of products and services, requiring extensive experience in product and market management. The successful candidate will drive strategic initiatives and manage a dedicated team, contributing to the company's growth and innovation.

Qualifications

• Extensive experience managing products in technology sectors.
• Vast knowledge of product lifecycles and management tools.
• Relevant certifications like Scaled Agile or ITIL are beneficial.

Responsibilities

• Oversee product and service management functions.
• Develop product strategies aligned with market needs.
• Manage a team of Senior Service Offer Management Managers.

Skills

Market Knowledge

Financial Acumen

Strategic Thinking

Problem Solving

Communication

People Management

Education

Bachelor’s degree in Information Technology, Computer Science, Business or related field

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

The Senior Director, Service/Product Lead is a leadership role responsible for overseeing and managing a set of products and/or services throughout the offer lifecycle, supporting the various business units in achieving their strategies and goals.

This leadership role is required to manage product portfolios specific to the business unit/division that falls within their span of control.

This role is also responsible for developing the product and/or service plans and roadmaps of an assigned portfolio of products and/or service offerings in the organization by managing the Service Offer Management function and a group of Senior Service Offer Management Managers.

The Senior Director, Service/Product Offer Management leads the analysis and evaluation of key market statistics and customer requirements in order to define product strategies and identify product opportunities.

What you'll be doing

Key Responsibilities:

• Uses their market focus and expertise, along with a sound technical understanding of specific technologies, to align the offers with the global product strategy, ensuring the service offers remain relevant, sustainable, compelling and competitive within the markets they have been designed to serve.
• Conducts continuous research to grow their market knowledge and develop market insights to formulate robust global product strategies for service offers in their portfolios, ensuring the continued relevance of the service offer, and ensuring the offer is market relevant, competitive, and lands in all required geographies.
• Oversees the product and/or service management function by ensuring the business justification to acquire the necessary resources.
• Manages a Senior Service Offer Management team, their resources, development and overall performance.
• Develops and design product and/or service strategies.
• Oversees the implementation of the organization’s overall product strategies into the business divisions and to the relevant stakeholders.
• Determines the feasibility of the concept for development and define and develop the product specifications.
• Develops product-pricing models and contributes to the identification of suitable promotional techniques and sales and distribution channels.
• Responsible for the lifecycle of their offer portfolio, including defining and curating a backlog of enhancements in alignment with client requirements, changing market conditions and company strategy, as well as the retirement of features or entire offers.
• Defines the Minimum Viable Product (MVP) for the enhancement or new service offering to quickly assess the enhancement or new service offer, so that go / no-go decisions can be made.
• Conducts win-loss reviews based on sales opportunities and analyses the offer profit and loss over the short, medium and long term and works with all areas of the business to improve, refine and continuously enhance the offer.
• Oversees the alignment of the product and/or service set with the current and perceived market opportunities through new product and service offering launches, modifications, optimizations and terminations.

Knowledge and Attributes:

• Significantly vast knowledge of market segments and product portfolio categories
• Significantly vast knowledge of product lifecycles and technology solutions.
• Significantly vast knowledge of product management disciplines and tools.
• Demonstrate financial awareness and commercial acumen.
• Possesses strategic thinking skills with sound presentation and public speaking abilities.
• Significantly vast problem analysis and solution formulation capabilities.
• Excellent verbal and written communication ability.
• Significantly vast people management skills and the ability to coach other.
• Significantly vast understanding of the organization's transformation and change programs.
• Demonstrate a sound understanding of the technologies related to product areas
• Significantly vast understanding of the product’s functionality and capability.
• Display an astute mind-set with critical thinking ability.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Information Technology or Computer Science or Business or related field.
• Relevant certifications such as Scaled Agile and ITIL are beneficial.

Required Experience:

• Significantly vast experience in a similar position, preferably gained within a global technology services organization.
• Significantly vast experience gained within the technology industry.
• Significantly vast track record managing the implementation new products or product lines.

Workplace type:

Remote Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today