Senior Director, Human Resources – EMEA & India

Alorica; Wes-Kaap; On-site; ZAR 1 421 000 - 2 132 000; Full time

Job summary

A global customer experience solutions provider seeks an experienced HR leader to oversee human resources strategy across the EMEA and India regions. The ideal candidate will have over 10 years of progressive HR leadership experience, strong knowledge of labor laws, and a proven track record of scaling HR functions. This role offers a unique opportunity to drive operational excellence and ensure compliance with diverse regulations in a multicultural environment.

Qualifications

• 10+ years of progressive HR leadership experience.
• Strong knowledge of regional labor laws and HR practices.
• Proven track record in scaling HR functions.

Responsibilities

• Partner with leaders to execute people strategies.
• Ensure compliance with employment laws.
• Mentor HR teams across regions.

Skills

Stakeholder management

Communication

Organizational transformation

HR trends knowledge

Education

Bachelor’s degree in HR

Job description

At Alorica, we’re redefining what it means to deliver amazing customer experiences. We’re a global leader in customer experience (CX) solutions, supporting the world’s most respected brands across industries like tech, travel, healthcare, finance, and more.

With over 100,000 team members in 18 countries, Alorica offers scalable CX services—including customer care, technical support, sales, and back-office solutions—delivered through people, processes, and technology that put the customer first.

But it’s not just what we do—it’s how we do it. At Alorica, you’ll find a people-first culture, a commitment to growth and development, and a mission to make lives better… one interaction at a time. Join us and discover a workplace where diversity, inclusion, and career opportunity thrive.

About the Role

We are seeking a seasoned HR leader to oversee the Human Resources strategy and operations across our fast-growing EMEA and India regions. This role is critical to building a high performing and engaged workforce while ensuring compliance with diverse local regulations.

Key Responsibilities

HR Operations & Compliance

• Partner with business leaders across EMEA and India to shape and execute people strategies that enable growth and operational excellence.
• Ensure compliance with employment laws across multiple jurisdictions.
• Mentor and develop HR teams across EMEA and India.
• Drive automation and efficiency projects.
• Manage regional HR budgets and resources effectively.

Qualifications

• 10+ years of progressive HR leadership experience, with significant exposure to both EMEA and India.
• Proven track record in scaling HR functions in multinational organizations.
• Strong knowledge of regional labor laws, employment practices, and HR trends.
• Experience leading through change and driving organizational transformation.
• Excellent stakeholder management, communication, and influencing skills.
• Bachelor’s degree in HR, Business, law or related field.