Senior Desktop Support (6 months FTC)

Data Centrix; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading technology firm is seeking a Senior Desktop Support Specialist in Johannesburg. In this role, you will lead IT support operations, mentor junior staff, and ensure seamless user experiences. You should have over 4 years of experience in desktop support and a strong understanding of technologies like Active Directory and Office 365. Immediate availability is required.

Qualifications

• Minimum of 4 years' experience in desktop support, with at least 2 years in a senior role.
• Solid understanding of desktop support technologies.

Responsibilities

• Provide advanced support for desktops, laptops, and peripherals.
• Lead projects like system upgrades and software migrations.
• Mentor junior support staff and manage escalations.

Skills

Troubleshooting skills

Active Directory

Office 365

Networking fundamentals

Education

Matric plus relevant tertiary qualifications or certifications

Job description

SUMMARY :

Our client, a major player in the manufacturing industry, is looking for a Senior Desktop Support Specialist to lead their IT support operations and ensure seamless technology experiences for their team.

Are you a problem-solving tech expert ready to take your skills to the next level? Do you thrive in a fast-paced environment where you can make a real impact? Then this role will be perfect for you!

POSITION INFO : Requirements

• Matric coupled with relevant tertiary qualifications or certifications
• A minimum of 4 years' experience in desktop support with at least 2 years in a senior role.
• Solid understanding of Active Directory, Office 365, and networking fundamentals
• Strong troubleshooting skills and ability to handle escalations
• Ability to work in a high-pressure, fast-paced environment
• Must be able to commence employment immediately

Duties

• Advanced support for desktops, laptops, and peripherals
• Troubleshoot and resolve complex hardware, software, and network issues
• Lead key projects like system upgrades, software migrations, etc.
• Mentor junior support staff and manage escalations to ensure fast, effective solutions
• Work closely with the IT teams to enhance overall infrastructure and user satisfaction
• Maintain system security and compliance with the latest patches, updates, and configurations