Senior desktop & Office 365 Engineer

TenacIT Solutions; Gqeberha; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A managed service provider is seeking a Senior Desktop & Office 365 Engineer based in Gqeberha. The role involves supporting clients with technical issues related to Office 365 and desktop support, requiring strong problem-solving skills and a proactive approach. Ideal candidates will have 4-5 years of experience and relevant certifications. This full-time position promotes growth and is focused on accountability and ownership.

Qualifications

• 4–5 years in a similar support or engineering role.
• Strong hands-on experience with Office 365.
• Experience in troubleshooting Exchange and mailbox issues.

Responsibilities

• Manage and resolve client support tickets via email or phone.
• Maintain and troubleshoot Office 365 portal and Exchange.
• Conduct regular patch management and antivirus updates.

Skills

Office 365

Azure AD sync

Exchange troubleshooting

Spam filtering

DNS management

Education

2- or 3-year diploma in IT support services

A+ and N+ certifications

Job description

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Direct message the job poster from TenacIT Solutions

We’re looking for someone ready to grow — independently, boldly, and with purpose.

We're a managed service provider passionate about delivering tailor-made ICT solutions through world-class technologies. Our work transforms how our clients do business, and we're proud of that. But what makes us different is our culture: we value accountability, continuous improvement, and real ownership of the work you do. TenacIT is a space where growth isn’t just encouraged, it’s expected.

About the Role

We're on the hunt for a Senior Desktop & Office 365 Engineer to join our Gqeberha-based team. You'll play a critical role in supporting our clients across a wide range of technical issues, with a strong focus on Office 365 and desktop support. You'll need to work smart, independently, and with confidence. We’re looking for someone who enjoys solving problems and thrives in an environment where initiative is the norm.

What You’ll Bring to the Team

Academic Requirements:

• A 2- or 3-year diploma in IT support services, or
• A+ and N+ certifications
• (Additional certifications or qualifications? Let us know, we value a well-rounded technical foundation.)

Work Experience:

• 4–5 years in a similar support or engineering role
• Strong hands-on experience with Office 365:
• User management (Azure AD sync or cloud)
• Exchange and mailbox troubleshooting
• Spam filtering, mail tracing, and DNS management

Key Responsibilities:

• Manage and resolve client support tickets via email or phone
• Configure client software, email accounts, and troubleshoot related issues
• Maintain and troubleshoot Office 365 portal and Exchange
• Conduct regular patch management, hardware support, and antivirus updates via RMM tools

Location:

This role is an in-office position based in Gqeberha (formerly Port Elizabeth).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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