Senior Data Scientist - Health

Number of Positions : 1

Location : Johannesburg, Gauteng, South Africa

Job Advert Summary

Job Purpose : Owner and driver of execution of the customer communication strategy across the Life Solutions business.

Effectively manage the daily functioning of existing communications operations and implement new customer communication and engagement initiatives.

Required Knowledge and Experience

The incumbent will be responsible for:

1. Drafting of various customer (policyholder) communications across various channels (e.g. SMS, email, WhatsApp), various customer-facing letters, documents and copy.
2. Driving the alignment of existing communications to Hollard's tone, branding and language across Life Solutions.
3. Managing the set-up and execution of all ad hoc or new BAU communication to policyholders and intermediaries (where applicable).
4. Managing setup, execution and monitoring of any new customer engagement initiatives.
5. Ensuring customer communication processes are always functioning as per business rules and SLAs.
6. Participating in the governance process associated with communications in accordance with the standard messaging architecture, marketing guidelines, TCF and applicable legislation.
7. Compiling monthly reporting related to communications.
8. Performing analysis to assess the performance of communication and engagement initiatives.
9. Troubleshooting and resolving any communication lead issues when they arise.
10. Working closely with various Marketing, Distribution and Operations teams to ensure optimal and efficient use of resources and alignment of communication needs.

Key stakeholders

Operations team leaders and senior managers of various service teams, Marketing and Digital design teams, the respective IT, BI and Analytics teams, relevant communication vendors, Internal communications, Governance and Compliance, QA and customer experience teams, KAMs and portfolio managers.

Required Qualifications

1. Matric Qualification
2. 3 - 5 years in communications drafting
3. 3 Year Degree advantageous

Required Knowledge & Skills

1. Strong interpersonal skills with the ability to effectively interact with all levels of stakeholders.
2. Strong problem-solving skills.
3. Excellent verbal and written communication skills.
4. Attention to detail.
5. Basic analytical skills advantageous.
6. Proficient in Microsoft Excel, PowerPoint and Word.
7. Basic project management.
8. Strong delivery skills.
9. Energetic self-starter who is prepared to challenge the status quo and to execute changes as appropriate.
10. Existing knowledge of and experience with insurance-related customer communication or policy wording would be advantageous.

All Hollard appointments are made in line with our DEI policy. Hollard is unapologetically committed to creating and enabling a workplace that values your diversity with a true sense of care, dignity and inclusion.

We actively seek to hire for your different lived experiences (including, but not limited to disability, race, religion, ethnicity, culture, language and social origin, gender diversity, sexual orientation, neurodiversity).

These grounds enhance cognitive diversity and psychological safety in our workplace for everyone. We proudly promote the "Hollard Way we work," which is a combination hybrid work environment at this time.

We offer flexibility in our work as far as possible, dependent on the nature of the role.

Even if you don't meet all our selection criteria, we encourage you to apply! Applications for this role will be prioritised in line with our transformation objectives as per our Employment Equity Plan.

Policy: We are committed to Employment Equity when recruiting internally and externally.

It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.

We encourage applicants living with disabilities to apply. Hollard does not charge individuals seeking employment any fees, whether for registration, application, administration or placement.