Job title : Senior CX Consultant - Automotive
Job Location : Western Cape, Cape Town Deadline : August 24, 2025 Quick Recommended Links
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KEY RESPONSIBILITIES :
Manage customer issues and engage relevant stakeholders as required to facilitate timely and effective solutionsEffective handling of escalated situations and complaints across several communication channelsWork with our extended Customer Experience team and ensure the smooth execution of the end-to-end shipment lifecycle and high-quality service levels for our customerDeliver proactive customer service - track shipments and notify customers of relevant deviations from the schedule, including potential solutions or alternativesConstantly seek ways to improve our service and customer experienceAct as a primary contact for customers, you will actively build strong relationships and gain an understanding of their business, service needs and driversUse your relationship building skills and fantastic customer service to increase revenue, by growing our customers’ business and promoting added value servicesWHO WE ARE LOOKING FOR :
Minimum 3 - 5 years of experience in customer experience and logistics, with a strong background in customer service and a proven track record of success.Proficiency in Microsoft Office Suite and a solid understanding of supply chain processes.Has excellent communication skills (written, verbal, and interpersonal).Analytical and solution-oriented, with the ability to use logic and methods to solve complex problems effectively.Quick learner who adapts to new challenges, thrives in dynamic environments, and is comfortable managing multiple systems.Results-driven, with experience working in high-performance KPI environments and strong commercial awareness.Skilled at building rapport, navigating high-tension situations with diplomacy, and relating to diverse stakeholders.Flexible, open to change, and committed to continual personal and professional development.Highly organized and detail-oriented, capable of producing accurate and timely reporting.EndFragment
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