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Senior CX Consultant - Automotive

Maersk Line

Cape Town

On-site

ZAR 500,000 - 700,000

Full time

6 days ago
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Job summary

A global logistics company is seeking a Senior CX Consultant in Cape Town. The successful candidate will manage customer issues and enhance the customer experience through proactive service and relationship management. Required experience includes 3-5 years in customer experience and logistics. Strong analytical and communication skills are essential for this role.

Qualifications

  • 3-5 years of experience in customer experience and logistics.
  • Excellent written and verbal communication skills.
  • Flexible and open to change, committed to personal development.

Responsibilities

  • Manage customer issues and engage stakeholders for solutions.
  • Deliver proactive customer service by tracking shipments.
  • Improve service and customer experience continuously.

Skills

Customer experience
Analytical skills
Communication skills
Relationship building

Tools

Microsoft Office Suite

Job description

Job title : Senior CX Consultant - Automotive

Job Location : Western Cape, Cape Town Deadline : August 24, 2025 Quick Recommended Links

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KEY RESPONSIBILITIES :

  • Manage customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
  • Effective handling of escalated situations and complaints across several communication channels
  • Work with our extended Customer Experience team and ensure the smooth execution of the end-to-end shipment lifecycle and high-quality service levels for our customer
  • Deliver proactive customer service - track shipments and notify customers of relevant deviations from the schedule, including potential solutions or alternatives
  • Constantly seek ways to improve our service and customer experience
  • Act as a primary contact for customers, you will actively build strong relationships and gain an understanding of their business, service needs and drivers
  • Use your relationship building skills and fantastic customer service to increase revenue, by growing our customers’ business and promoting added value services
  • WHO WE ARE LOOKING FOR :

  • Minimum 3 - 5 years of experience in customer experience and logistics, with a strong background in customer service and a proven track record of success.
  • Proficiency in Microsoft Office Suite and a solid understanding of supply chain processes.
  • Has excellent communication skills (written, verbal, and interpersonal).
  • Analytical and solution-oriented, with the ability to use logic and methods to solve complex problems effectively.
  • Quick learner who adapts to new challenges, thrives in dynamic environments, and is comfortable managing multiple systems.
  • Results-driven, with experience working in high-performance KPI environments and strong commercial awareness.
  • Skilled at building rapport, navigating high-tension situations with diplomacy, and relating to diverse stakeholders.
  • Flexible, open to change, and committed to continual personal and professional development.
  • Highly organized and detail-oriented, capable of producing accurate and timely reporting.
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