Senior CX Consultant - Automotive

Maersk; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in logistics is seeking a Senior Customer Experience Consultant to enhance customer satisfaction and manage the shipment lifecycle. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to solve complex problems. Join a diverse team and contribute to business growth in a dynamic environment.

Qualifications

• 3-5 years of experience in customer experience and logistics.
• Strong background in customer service with a proven track record.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Manage customer issues and engage stakeholders for solutions.
• Deliver proactive customer service and track shipments.
• Build strong relationships and understand customer needs.

Skills

Customer Service

Analytical Skills

Communication

Problem Solving

Relationship Building

Tools

Microsoft Office Suite

Job description

Would you like to be part of a values-driven, commercially oriented international environment where we enable global trade every day?

We are seeking a dynamic Senior Customer Experience Consultant to deliver exceptional service and act as the primary point of contact for our valued customers. In this role, you will manage the end-to-end shipment lifecycle, resolve customer issues, and proactively communicate solutions to ensure a seamless experience. By building strong relationships and understanding customer needs, you'll play a key role in driving customer satisfaction and supporting business growth.

WHAT WE OFFER :

When you join Maersk, you'll find that the world is your workplace. You'll work in a culturally diverse, stimulating environment surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us, teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace ethically so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future while never forgetting that our customers and competitors are key to our ability to improve. In our daily work, Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job, regardless of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES :

1. Manage customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions.
2. Effectively handle escalated situations and complaints across several communication channels.
3. Work with our extended Customer Experience team to ensure the smooth execution of the end-to-end shipment lifecycle and high-quality service levels for our customers.
4. Deliver proactive customer service, track shipments, and notify customers of relevant deviations from the schedule, including potential solutions or alternatives.
5. Seek continuous improvement in our service and customer experience.
6. Act as a primary contact for customers, actively building strong relationships and understanding their business, service needs, and drivers.
7. Use relationship-building skills and excellent customer service to increase revenue by growing our customers’ business and promoting added value services.

WHO WE ARE LOOKING FOR :

1. Minimum 3-5 years of experience in customer experience and logistics, with a strong background in customer service and a proven track record of success.
2. Proficiency in Microsoft Office Suite and a solid understanding of supply chain processes.
3. Excellent communication skills (written, verbal, and interpersonal).
4. Analytical and solution-oriented, with the ability to use logic and methods to solve complex problems effectively.
5. Quick learner who adapts to new challenges, thrives in dynamic environments, and is comfortable managing multiple systems.
6. Results-driven, with experience working in high-performance KPI environments and strong commercial awareness.
7. Skilled at building rapport, navigating high-tension situations with diplomacy, and relating to diverse stakeholders.
8. Flexible, open to change, and committed to continual personal and professional development.
9. Highly organized and detail-oriented, capable of producing accurate and timely reports.

ADDITIONAL INFORMATION :

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. We are an equal opportunity employer and welcome applicants regardless of race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy, parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by law. We support your needs for any adjustments during the application and hiring process. Please contact us by email for assistance.

Required Experience : Senior IC

Key Skills :

Mechanic Experience, Brake Repair, Dealership Experience, GM Vehicles, Suspension Experience, Alignment, Auto Glass, Automotive Diagnostics, Automotive Repair, Service Technician Experience, Shocks & Struts, Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1

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