Senior Customer Success Manager

About the Role

We're seeking a technical Customer Success Manager for a growing team to drive AI-powered content strategies for enterprise clients.

You'll oversee AI workflow deployments, work closely with technical teams, and use data-driven insights to optimize performance.

Key Responsibilities

1. Client Collaboration: Partner with clients to understand goals and tailor AI content solutions.
2. Workflow Management: Oversee deployment schedules and ensure timely, consistent delivery of AI-driven workflows.
3. Technical Integration: Collaborate with technical teams to design scalable workflows, utilizing SQL and Python to analyze and optimize performance.
4. Performance Monitoring: Track key metrics (organic traffic, CTR, revenue) and refine strategies based on data insights.
5. Client Enablement: Train and support clients, troubleshooting issues and streamlining processes.

Qualifications

1. 5+ years managing software deployments and implementations, from onboarding to expansion.
2. 3+ years working with enterprise customers on SaaS or AI-driven platforms.
3. Proficiency in SQL, JAVA or Python is required.
4. Strong analytical skills with a data-driven mindset.
5. Excellent spoken English, capable of explaining complex technical concepts clearly.
6. Experience thriving in fast-paced, high-growth environments.

Why Join This Company

1. Fully remote, flexible work environment
2. Competitive compensation
3. Work with a dynamic, innovative team at the forefront of AI content automation