Senior Customer Solutions Specialist – SaaS & Web

Impact; Cape Town; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Flexible PTO

Mental health & wellness benefit (up t

RSUs (3-year vesting)

Coursera courses

Parental leave (26 weeks)

Technology stipend

Monthly gym reimbursement

Job summary

impact.com is seeking a Customer Solutions Specialist in Cape Town, delivering world-class support for the impact.com platform and partner ecosystem. You will assist clients with account setup, tracking issues, and analytics, while working closely with Product and Engineering to resolve bugs and improve usability.

You will engage with a diverse client base—from small publishers to multinational brands—ensuring clear communication and timely issue resolution.

Qualifications

• 2+ years of hands-on technical support in B2B SaaS or related fields.
• Degree or equivalent in technical or business field.
• Customer-first mindset focused on empathy and outcomes.
• Technical literacy: HTML/CSS/JS, APIs, SQL, and SFTP.
• Ability to translate complex concepts into clear, actionable guidance.

Responsibilities

• Provide first-line expert technical support via in-app chat and tickets.
• Troubleshoot platform issues including tracking, reporting, and billing inquiries.
• Collaborate with Product, Engineering and Finance to address bugs and improve usability.
• Document cases thoroughly and maintain ownership across multiple inquiries.
• Mentor teammates and contribute to process improvements.

Skills

HTML/CSS/JS

APIs

SQL

SFTP

Affiliate marketing

Education

Technical or business degree

Job description

impact.com is seeking a Customer Solutions Specialist in Cape Town, delivering world-class support for the impact.com platform and partner ecosystem. You will assist clients with account setup, tracking issues, and analytics, while working closely with Product and Engineering to resolve bugs and improve usability.

You will engage with a diverse client base—from small publishers to multinational brands—ensuring clear communication and timely issue resolution.