Senior Customer Service Specialist

Niq For Retail; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a detail-oriented professional to join their team. This role involves supporting data accuracy and quality initiatives, as well as managing client data queries. You will play a crucial part in ensuring the integrity of consumer insights and analytics. The company fosters a flexible working environment and offers various benefits, including professional development opportunities. If you are passionate about data and want to contribute to a diverse and inclusive workplace, this is the perfect opportunity for you.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning access

Employee Assistance Program (EAP)

Qualifications

• 3+ years of experience in market research or related fields.
• Strong analytical skills with a focus on data accuracy.

Responsibilities

• Support the maintenance of post-universe count and sampling.
• Monitor data accuracy and provide support on client data queries.

Skills

Statistical Analysis

Data Management

Communication Skills

Critical Thinking

Decisiveness

Education

Bachelor’s Degree in Statistics

Bachelor’s Degree in Mathematics

Job description

Job Description

Key Activities

1. Extrapolation
2. Support set-up and maintenance of post-universe count and sampling, including new features, channels, etc.
3. Troubleshooting representation issues that arise during the year
4. Maintain proper tracking documents for all production steps
5. Support on universe definitions and sample design for new projects when required
6. Ensure data accuracy by effective data-in procedures and applying global standards to local issues such as wholesale data in retail
7. Proactively monitor trended data using control charts and advise on corrections
8. Provide general support on client data queries
9. Assist in driving global quality initiatives and ensure adherence to central quality standards

Qualifications

1. Bachelor’s degree in Statistics, Mathematics, or a related field
2. At least 3 years of relevant work experience
3. Experience in GfK or the market research industry is advantageous
4. Effective communication skills, active listening, and critical thinking
5. Decisiveness, responsiveness, and ability to meet important deadlines

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning access
• Employee Assistance Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering comprehensive insights into consumer buying behavior and new growth pathways. In 2023, NIQ merged with GfK, expanding our global reach. We provide holistic retail insights and advanced analytics through cutting-edge platforms, covering over 90% of the world's population across more than 100 markets. Visit NIQ.com for more information.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is dedicated to reflecting the diversity of our clients, communities, and markets. We aim to embed inclusion and diversity in all aspects of our work and encourage candidates who share this mission to apply. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, marital status, veteran status, or any other protected class. Learn more about our diversity initiatives at: https://nielseniq.com/global/en/news-center/diversity-inclusion