Senior Customer Service Specialist

NielsenIQ; Johannesburg; On-site; ZAR 250,000 - 450,000; Full time

Job summary

An established industry player is seeking a detail-oriented professional to join their team, focusing on data accuracy and quality control. This role involves supporting the setup and maintenance of sampling processes, ensuring data integrity, and proactively monitoring quality standards. The ideal candidate will possess strong analytical skills, effective communication abilities, and a commitment to meeting deadlines. Join a forward-thinking company that values diversity and inclusion, and be part of a team that drives consumer insights and innovative solutions across global markets.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• Minimum 3 years experience in a related field or industry.
• Strong analytical skills and ability to meet deadlines.

Responsibilities

• Support universe count and sampling setup and maintenance.
• Ensure data accuracy and consistency by applying global standards.

Skills

Effective communication skills

Active listening

Critical thinking

Decisiveness

Responsiveness

Education

Bachelor’s degree in Statistics

Bachelor’s degree in Mathematics

Related field degree

Job description

Job Description

Key Activities

1. Extrapolation

   • Support set-up and maintenance post universe count and sampling including new features, channels etc.

   • Troubleshooting on representation should issues arise during the course of the year

   • Proper tracking documents for all production steps

2. New projects:

   • Support on universe definitions and sample design when required

3. Data accuracy:

   • Ensures that the data-in procedures are effective and used

   • Ensures data consistency by applying global standards to local specific issues such as wholesale data in retail.

4. QC/Central quality reporting:

   • Proactively monitor trended data (using control charts) and advise on corrections

   • General support on Client data queries

   • Support in driving Global quality initiatives

   • Ensure that the central quality standards are followed

Qualifications

• Minimum a bachelor’s degree in Statistics, Mathematics or a related field

• 3+ years previous work-related skill, knowledge or experience is required

• Experience in GfK or market research industry is an advantage

• Effective communication skills

• Active listening and critical thinking.

• Be decisive, responsive and repeatedly face important deadlines that must be met on time.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on:LinkedIn|Instagram|Twitter|Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:https://nielseniq.com/global/en/news-center/diversity-inclusion