Senior Customer Service Lead – 2IC (Cape Town)

takealot.com; Cape Town; Sur place; ZAR 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Résumé du poste

Takealot.com in Cape Town is seeking a highly talented Customer Service 2IC to join our team. You will support the Team Leader, oversee a team during peak periods, and ensure high standards of customer service.

The role demands leadership, hands-on coaching, and the ability to analyse issues and implement solutions, with a flexible shift pattern as required by the business. Join a dynamic, fast-growing e-commerce environment.

Qualifications

• Senior Certificate or Higher.
• 6–12 months Takealot.com customer service experience in related positions.
• MS Office: Word basic, Excel intermediate, PowerPoint basic advantageous.
• Flexibility to work rotational shifts, public holidays, weekends and flexible hours.

Responsabilités

• Allocate workload to Online Shopping Assistants and manage call flow.
• Supply operational reports on a daily basis.
• Assist Team Leader with adhoc project tasks.
• Escalate IR related concerns to Team Leaders.
• Coach and develop staff, handle complex queries, and resolve issues.
• Oversee a team when Team Leaders are absent or during festive seasons.

Connaissances

Customer service

Leadership

Communication

Teamwork

Data analysis

Formation

Senior Certificate or Higher

Outils

MS Office (Word, Excel, PowerPoint)

Description du poste

Takealot.com in Cape Town is seeking a highly talented Customer Service 2IC to join our team. You will support the Team Leader, oversee a team during peak periods, and ensure high standards of customer service.

The role demands leadership, hands-on coaching, and the ability to analyse issues and implement solutions, with a flexible shift pattern as required by the business. Join a dynamic, fast-growing e-commerce environment.