Senior Customer Service Advisor

Placements24; Sandton; Hybrid; ZAR 340,000 - 550,000; Full time

Benefits offered by this job

Hybrid work

Bonus potential

Medical benefits

Retirement plan

Training & development

Prestigious environment

Job summary

Placements24 is seeking a highly experienced Senior Customer Service Advisor to join our Sandton team in a hybrid work setup. You will handle complex inquiries, mentor junior staff, and drive process improvements to enhance customer satisfaction.

The role requires deep customer service knowledge, superior communication, and proven problem-solving abilities. You will contribute to policy development and act as a product expert to ensure consistent client experiences.

Qualifications

• Proven experience as a Senior Customer Service Advisor or similar role.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in CRM systems and customer support software.
• Ability to train and mentor other team members.
• Commitment to delivering exceptional customer experiences in Sandton area.

Responsibilities

• Provide advanced customer support, addressing complex inquiries and resolving challenging issues.
• Mentor and guide junior Customer Service Advisors, sharing expertise and best practices.
• Analyze customer feedback and identify trends to recommend service improvements.
• Handle escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
• Contribute to the development and refinement of customer service policies and procedures.
• Act as a subject matter expert on products, services, and company policies.

Skills

Senior Customer Service Advisor

CRM systems

Mentoring

Problem-solving

Communication skills

Job description

About the Role

Our client is seeking a highly experienced and customer-centric Senior Customer Service Advisor to join their esteemed team in Sandton . This role requires a seasoned professional who can handle complex customer inquiries, provide expert guidance, and mentor junior team members. You will be instrumental in ensuring the highest standards of customer satisfaction, troubleshooting intricate issues, and contributing to process improvements. We are looking for individuals with a deep understanding of customer service principles, exceptional problem-solving skills, and a commitment to excellence in a hybrid work environment.

Key Responsibilities

• Provide advanced customer support, addressing complex inquiries and resolving challenging issues.
• Mentor and guide junior Customer Service Advisors, sharing expertise and best practices.
• Analyze customer feedback and identify trends to recommend service improvements.
• Handle escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
• Contribute to the development and refinement of customer service policies and procedures.
• Act as a subject matter expert on products, services, and company policies.

Requirements

• Proven experience as a Senior Customer Service Advisor or similar role.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in CRM systems and customer support software.
• Ability to train and mentor other team members.
• Demonstrated commitment to providing exceptional customer experiences in the Sandton area.

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid work arrangement offering flexibility.
• Comprehensive medical and retirement benefits.
• Extensive training and professional development opportunities.
• A prestigious work environment with a focus on career growth.