Senior Customer Care Director - Southern Africa

Cma Cgm; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global logistics leader is searching for a Cluster Customer Care Manager in Durban to enhance customer satisfaction and lead the service division across South Africa. The role requires a tertiary qualification and extensive senior management experience in the shipping industry. Responsibilities include improving service delivery, managing customer concerns, and ensuring legal compliance. Ideal candidates should demonstrate strong leadership, analytical skills, and proficiency in Microsoft Office, particularly Excel.

Qualifications

• Extensive senior management experience in the shipping industry is essential.
• Ability to improve service delivery and manage customer concerns.
• Strong knowledge of legal compliance processes.

Responsibilities

• Enhance customer satisfaction through service improvements.
• Lead the customer service division across South Africa.
• Ensure compliance with legal processes.

Skills

Leadership

Analytical skills

Proficiency in Microsoft Office

Education

Tertiary qualification in a relevant field

Tools

Microsoft Excel

Job description

A global logistics leader is seeking a Cluster Customer Care Manager in Durban to enhance customer satisfaction and lead the customer service division across South Africa.

This role requires a relevant tertiary qualification and extensive senior management experience in the shipping industry.

Key responsibilities include improving service delivery, managing customer concerns, and ensuring compliance with legal processes.

The ideal candidate will demonstrate strong leadership, analytical skills, and proficiency in Microsoft Office, particularly Excel.

Join us in shaping our customer care approach.