Senior Credit Portfolio & Risk Assurance Manager

Land And Agricultural Bank Of South Africa; Gauteng; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An innovative organization is seeking a motivated Junior Business Analyst to join their dynamic team. This exciting role involves managing incidents, conducting root cause analysis, and documenting business requirements. The ideal candidate will possess strong analytical skills and a solid understanding of business processes and data analysis. You will work closely with stakeholders to prioritize requests and design dashboards that enhance decision-making. This is a fantastic opportunity for someone eager to leverage business intelligence tools to improve efficiencies and stakeholder satisfaction in a collaborative environment.

Qualifications

• 3+ years of experience in business analysis or related field.
• Strong analytical skills for root cause analysis and solution recommendations.

Responsibilities

• Manage incidents and change requests as the first line of support.
• Perform root cause analysis and implement fixes as appropriate.
• Update/create dashboards to support stakeholder requirements.

Skills

Analytical Skills

Problem-Solving Skills

Stakeholder Management

Root Cause Analysis

Education

Bachelor's degree in Business Administration

Bachelor's degree in Information Technology

Bachelor's degree in Data Analytics

Tools

SQL

Power BI

Microsoft Office Suite

Project Management Tools

Microsoft Fabric

Job description

Job Title : Graduate Business Analyst

Location : Sandton

The Junior Business Analyst will be responsible for triaging and managing incidents and change requests as the first line of support.

This will include performing root cause analysis and implementing fixes as appropriate, as well as documenting business requirements for new requests, including updating and/or creating dashboards where relevant.

The ideal candidate will have a strong understanding of business processes, systems, and data analysis, with excellent stakeholder management skills.

Key Responsibilities :

1. Check incoming incidents and requests via incident management system, and perform initial triaging for prioritization.
2. Monitor and track aging of tickets for SLA management.
3. Root Cause Analysis of system incidents and fix as appropriate/relevant.
4. Analyse incident trends to propose long-term solution fixes to reduce future incident occurrences.
5. Work closely with stakeholders to prioritise and define project scope, objectives, and deliverables for change requests that are not incident related.
6. Update existing/create and design dashboards and analytics to support stakeholder requirements.
7. Proactively monitor dashboard scheduling and data refreshes and recommend updates as appropriate.

Qualifications :

1. Bachelor's degree in Business Administration, Information Technology, Data Analytics, or a related field.
2. 3+ years of experience in business analysis or a related field.
3. Strong analytical and problem-solving skills for root cause analysis and solution recommendations.

Essential :

1. Expert knowledge of SQL, with experience in querying databases for data analysis and reporting.
2. Proficiency in Power BI, with the ability to update and create dashboards, visualisations, and reports to support data-driven decision-making.
3. Understanding of Microsoft Fabric, including data integration, analytics, and governance capabilities.
4. Experience working with cross-functional teams and stakeholders.
5. Proficiency in Microsoft Office suite and other project management tools.

The Junior Business Analyst role offers a competitive salary and benefits package.

This is an exciting opportunity for a motivated individual seeking to leverage business intelligence tools to enhance stakeholder satisfaction and provide companywide efficiencies.