Senior Credit Controller

Tower Group; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a motivated credit control professional to ensure KPI targets are met and manage high-volume government accounts. In this role, you will be responsible for resolving account disputes, maintaining strong relationships with clients, and performing complex reconciliations. The ideal candidate will have advanced Excel skills, negotiation expertise, and a strong analytical mindset. Join a dynamic team where your contributions will directly impact the success of the organization and foster lasting client relationships.

Qualifications

• 2-5 years of credit control experience required.
• Must have technical/professional qualifications.

Responsibilities

• Ensure all KPI targets are met in line with policies.
• Liaise with 3rd parties to resolve account disputes.
• Maintain relationships with customers and attend meetings.

Skills

Advanced Excel Skills

Interpersonal Skills

Negotiation Skills

Analytical Skills

Complex Account Reconciliation

Education

Diploma in Credit Management

Tools

Microsoft Office

Eppix

Job description

• Must have advanced excel skills and work experience.
• Work experience with government accounts with high volumes is also a must have.
• Key accountabilities and decision ownership

Key Responsibilities:

• Ensure 100% of all KPI targets are met in line with C&R policies.
• Follow up on non-payments.
• Liaise with 3rd parties to resolve account disputes, involving meetings and negotiation with CEOs, FMs, and IT Managers.
• Ensure monthly billing and reports are sent out timeously.
• Daily coding of the bank statement.
• Maintain and continue building relationships with customers.
• Attend client meetings when required.
• Ensure that all collection targets and KPIs are met.
• Allocation of client payments.
• Approval of new business for existing clients.

Core Competencies, Knowledge and Experience:

Job Knowledge:

• Corporate credit.
• Intensive reconciliation and allocation on large accounts (Large book values in excess of 80 Million).
• Eppix.
• Converged Business knowledge.
• Microsoft Office.

Job Related Skills:

• Interpersonal skills.
• Negotiation skills (ability to liaise with CEOs, FMs, IT Managers, EHODs & Exec Heads, both local & international).
• Driver’s license essential (own car).
• Analytical and investigative mind.
• Must be able to perform complex account reconciliation.
• Must have technical/professional qualifications:
• Diploma in Credit Management would be an advantage.
• 2-5 years of credit control experience.
• Experience in forex exchange.
• Experience in dealing with 3rd parties to resolve account disputes.
• Experience in dealing with EHODs, Exec Heads & other key stakeholders.