Senior Credit Controller

Bryte Insurance Company Limited; Johannesburg; On-site; ZAR 350,000 - 550,000; Full time

Job summary

A leading insurance provider is seeking an experienced individual for a senior credit control position. The role involves overseeing premium collections, managing disputes, and leading a credit control team. Candidates should have a strong understanding of credit principles and at least 5 years of experience in a similar role, coupled with excellent communication and analytical skills.

Qualifications

• Minimum 5 years’ experience in credit control.
• Strong understanding of credit control principles and practices.
• Experience managing a team required for senior roles.

Responsibilities

• Supervise and mentor a team of credit controllers, providing guidance.
• Request payments from brokers and investigate discrepancies.
• Identify improvements to credit control processes.

Skills

Communication

Leadership

Analytical skills

Problem-solving

Education

5 years’ experience in credit control

Proven experience in a credit control or senior credit control role

Job description

Job Location : Gauteng, Johannesburg Deadline : August 09, 2025 Quick Recommended Links

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Key Tasks & Accountabilities

• Premium Collections & Account Reconciliations
• Receive assigned recon tasks and complete within agreed timeframes.
• Plan and prioritise workload appropriately – escalate to Finance Business Partner when problematic.
• Request payment from brokers monthly.
• Allocate all premiums received.
• Identify the nature of disputes.
• Broker error – liaise with brokers together with the underwriting and sales teams
• Endorsements incorrectly processed – initiate endorsement request – liaise with the underwriting and sales teams to correct.

Unallocated cash reconciliations / premium collection dispute

• Receive assigned recon tasks via workflow and complete within agreed timeframes with Finance Business Partner.
• Cash received for unprocessed underwriting instructions – contact brokers for information and forward to the underwriting team for processing.
• Instructions not processed or incomplete – initiate endorsement – liaise with Market Underwriting
• Payment shortfall – refund request assessment required.

Premium collection dispute and reconciliation

• Receive assigned recon tasks via workflow and complete within agreed timeframes.
• Call brokers and request payments.
• Broker disputes statement – investigate and negotiate payments.
• Investigate and identify the discrepancies (Systems review, underwriting, sales team interaction)

Leadership Accountabilities

• Supervise and mentor a team of credit controllers. Providing guidance and support.
• Model behaviours that demonstrate commitment to Bryte’s guiding principles.
• Take action to manage own and team development and encourage others to do the same
• Conduct regular reviews of accounts and providing feedback to the appropriate level.
• Identify and implement improvements to credit control processes and systems.

Education and Experience

• Minimum 5 years’ experience in credit control
• Proven experience in a credit control or senior credit control role
• Strong understanding of credit control principles and practices
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Experience in managing a team (for senior roles).
• Knowledge of relevant regulations and legislation.