Senior Courier Operations Manager

Pepkor Lifestyle; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading logistics company seeks a Senior Courier Manager in Johannesburg. This pivotal role ensures operational excellence, supporting national strategies while managing a regional team for optimal delivery performance. The ideal candidate will bring extensive logistics experience and leadership qualities to enhance the courier operations.

Qualifications

• 7+ years in logistics or courier operations, 3+ years in leadership.
• Experience in managing teams across multiple regions.
• Strong understanding of delivery logistics and fleet management.

Responsibilities

• Oversee regional courier managers for effective delivery operations.
• Support national courier strategies and budget planning.
• Lead, mentor, and develop courier teams.

Skills

Logistics

Fleet Management

Customer Service

Process Improvement

Team Leadership

Communication

Problem Solving

Education

Bachelor’s degree in Supply Chain Management, Business, Logistics

Tools

Logistics Software

Microsoft Office Suite

Job description

Role Purpose:

The Senior Courier Manager plays a key leadership role within the courier operations team, acting as the second-in-command (2IC) to the National Courier Manager. This role is responsible for the day-to-day operational excellence of regional courier functions, ensuring timely and cost-effective delivery services. The Senior Courier Manager also supports strategic planning, compliance, and continuous improvement initiatives across the national courier network.

Key Responsibilities:

Operational Leadership:

• Oversee regional courier managers and their teams to ensure effective delivery operations nationwide.
• Ensure alignment of regional operations with national standards and KPIs (delivery timelines, customer satisfaction, cost efficiency).
• Act as the escalation point for complex operational issues.

Support to National Courier Manager:

• Act as deputy and provide leadership cover in the absence of the National Courier Manager.
• Contribute to the formulation and execution of national courier strategies and initiatives.
• Assist in budget planning and performance reporting.

People Management & Development:

• Lead, mentor, and develop regional courier managers and supervisory staff.
• Support recruitment, onboarding, and training processes for courier teams.
• Promote a strong performance and safety culture across all courier operations.

Process & Compliance Oversight:

• Monitor adherence to company policies, procedures, and regulatory requirements.
• Drive operational efficiency through process standardization and automation where possible.
• Ensure vehicle fleet maintenance, route optimization, and courier compliance with all operational protocols.

Continuous Improvement:

• Identify and implement opportunities for improving delivery performance and cost control.
• Work with cross-functional teams to integrate technology and streamline logistics operations.
• Analyse performance metrics to make data-driven decisions.

Required Skills & Experience:

• 7+ years of experience in logistics, supply chain, or courier operations, with at least 3 years in a leadership role.
• Demonstrated experience managing teams across multiple regions or branches.
• Strong understanding of delivery logistics, fleet management, and customer service dynamics.
• Proven ability to manage performance through KPIs and continuous improvement methods (e.g., Lean, Six Sigma is a plus).
• Excellent communication, stakeholder engagement, and conflict resolution skills.
• Competency in logistics software and Microsoft Office Suite.
• Valid driver’s license and willingness to travel regionally as required.

Preferred Qualifications:

• Bachelor’s degree in Supply Chain Management, Business, Logistics, or related field.
• Experience in fast-paced, high-volume courier or transport environment.
• Exposure to national-level strategic planning and implementation.

Key Attributes:

• Strategic thinker with hands-on leadership capability.
• Proactive, adaptable, and solution-oriented.
• High emotional intelligence and team-building skills.
• Strong integrity and commitment to operational excellence.