Senior Coordinator, Global Field Operations

IP House; Cape Town; Hybrid; ZAR 513,000 - 558,000; Full time

Job summary

IP House is seeking a Senior Coordinator for its Global Field Operations team. You will be exceptionally organized and a strong communicator in English, coordinating priorities across multiple countries and time zones to deliver field investigations.

In this role you will liaise with vendors and internal stakeholders, manage documentation and onboarding, and contribute to process improvements and efficient case management.

Qualifications

• Minimum 2 years of experience in coordinator/operations/client services/project support roles in fast-paced environments.
• Exceptional organizational skills with a proven ability to manage competing tasks and deadlines.
• Excellent written and verbal communication in English; additional languages valued.

Responsibilities

• Coordinate vendors and IP House colleagues to ensure timely field investigations.
• Provide feedback on progress and quality to Directors of field investigations.
• Onboard and train new field investigators and contractors.
• Assist in invoicing and vendor expenditure information.
• Update case management systems and maintain file sharing between vendors and IP House.

Skills

Organizational skills

Communication skills

Attention to detail

Time management across time zones

Tools

Microsoft Office Suite

Case management software

Job description

Senior Coordinator, Global Field Operations

At IP House, we empower brands, legal professionals, and rights holders to manage and protect intellectual property - both online and offline - on a truly global scale. Through cutting-edge technology and deep cross-border expertise, we deliver scalable, end-to-end solutions for IP portfolio management, enforcement, and content and brand protection.

With over 700 experts operating across five continents, we are trusted by some of the world’s most recognized brands to combat counterfeiting, piracy, and IP infringement at scale. From digital platforms to physical marketplaces, we help clients safeguard what matters most - everywhere it matters.

Overview of the Role

To support IP House's rapid growth, we seek a senior coordinator for our global field operations team. The ideal candidate will be exceptionally organized, an outstanding communicator in English, and adept at coordinating priorities in a fast-paced, high-energy environment. The successful candidate will function as the primary liaison for internal and external requests, ensuring team and contractor focus, and the smooth delivery of our global field investigations.

Key Responsibilities

• Tasking, briefing, and managing vendors and IPH colleagues to ensure timely delivery of field investigations.
• Provide feedback around progress and quality to the Director and Associate Directors of field investigations.
• Liaise with internal stakeholders as to progress of field investigations
• Assist in quality control of vendor deliverables (evidence including Chain of Custody, formatting, photos, translation, proof reading).
• Assist in the onboarding and training of new field investigators and contractors.
• Providing invoicing and vendor expenditure information.
• Management of file sharing between vendors and IPH.
• Management of incoming email accounts.
• Over time, assist with writing new procedures and protocols where necessary.
• Update case management systems on an ongoing basis.

What You'll Bring

The ideal candidate will be a proactive, solution-oriented professional. The successful candidate will thrive if they have the following qualifications and experience:

• Minimum of 2 years of experience in coordinator, operations, client services, or project support role, with demonstrated responsibility for managing communications and planning. This would preferably be from within a legal, investigative, consulting, or similar fast-paced environment.
• Exceptional organizational skills and a grasp of detail, with a proven ability to manage competing tasks and deadlines.
• Excellent written and verbal communication skills in English. Proficiency in additional languages would be highly valued, but not essential.
• Experience supporting teams and stakeholders across multiple countries and time zones.
• Ability to work autonomously and collaboratively, balancing independent initiative with appropriate judgment on when to elevate.
• Integrity, discretion, and a commitment to the ethical handling of sensitive information.
• Flexibility around working hours will be important in the context of managing operations and participating in meetings to accommodate different time zones.
• Proficiency in Microsoft Office Suite and case management software.

Salary

46,000 - 50,000 ZAR per month, commensurate with qualifications and experience.

Why IP House

IP House is redefining how the world combats illicit trade and intellectual property theft - delivering scalable, end-to-end solutions that empower global brands and rights holders through innovation, strategic expertise, and a relentless commitment to global enforcement.

Achieving this ambitious mission requires the collaboration of an exceptionally talented team. We believe our people are the foundation of everything we do - and we invest accordingly. From day one, we foster a culture rooted in continuous learning, professional growth, and shared excellence.

We also understand that meaningful work begins with a strong foundation. That's why we offer a flexible work environment and a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families.

Here, you'll have the opportunity to shape a fast-scaling organization with a strong reputation for results - and room to grow with it. Join us in safeguarding the brands, content, and innovations that shape our world.

IP House is an equal opportunity employer dedicated to fostering a respectful, collaborative, and inclusive work environment.