Senior Content Producer

Ten Group; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work options

Up to 60% home office

Paid time off and sabbatical program

Employee discounts and wellness perks

Medical aid contribution and transport

Job summary

Ten Group is seeking a Senior Content Producer to lead the end-to-end content lifecycle across travel, dining, lifestyle, and partner promotions. You will publish and manage content on Ten’s digital platforms, applying design principles to improve discoverability and member experiences.

Collaboration with teams and partners is essential to drive editorial excellence and business outcomes. You will mentor junior team members, oversee quality control, and leverage AI tools to enhance output while

Qualifications

• At least six years of professional content creation or digital content management experience.
• Experience with customer-facing digital platforms, ecommerce, travel, media, or loyalty environments is advantageous.

Responsibilities

• Research, write, edit content across travel, dining, lifestyle, and partner promotions.
• Publish and manage content across Ten’s digital platforms.
• Apply content design principles to improve usability and discoverability.
• Organize, tag, and maintain content with taxonomy and metadata standards.
• Take ownership of content governance, quality and consistency across channels.
• Model adoption of AI tools to keep processes efficient and relevant.

Skills

Exceptional writing

Editing and proofreading

Multimedia content production

AI-assisted content creation

Tools

Content Management Systems (CMS)

Metadata tagging frameworks

AI content optimization tools

Job description

At Ten our goal is simple, to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabledplatformand theexpertiseof our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will youhelptake us there?

ROLE PURPOSE:

As a Senior ContentProducerat Ten Lifestyle Management Group, youare responsible forproducing and refining high-quality content across a variety of formats and platforms. You manage the full content lifecycle—ideating, writing, editing, production, andoptimizing—to ensure our materials meet the highest editorial and brand standards.

In addition to content creation, you will support the organization, publishing, and ongoing management of content within Ten’s digital platforms. You will apply content design principles to help structure information clearly, improve discoverability, and create intuitive member experiences across our digital channels.

Your role requires adaptability, ownership, and a forward-thinking approach to content creation. You embrace change management and the use of advanced tools, including AI, to improve efficiency and enhance output. You collaborate with internal teams, subject matter experts, and external partners to create compelling content that resonates with our audiences and supports our businessobjectives.

RESPONSIBILITIES:

• Research, write, and edit content spanning travel, dining, lifestyle, and partner promotions, as well as eCRM, events, guides and articles
• Support the Head of Content inidentifyingand recommendingeditorial direction for new projects.
• Create and adapt content across multiple formats, including print, digital, audio, and video.
• Organize, tag, publish, andmaintaincontent within Ten’s digital platforms, ensuring content is accurately categorized, discoverable, and aligned to member needs and journeys.
• Apply content design principles to structure information clearly, improve usability, and support engagement across member-facing digital experiences.
• Manage content publishing workflows across web,app, and other digital channels, ensuring content is presented accurately and effectively.
• Contribute to content governance activities, helpingmaintaincontent quality, consistency, metadata standards, and platform best practices.
• Execute quality control from end-to-end of the content process, ensuring quality, consistency, and adherence to editorial guidelines.
• Model adoption of AI tools in production to ensure our processesremainrelevant, up-to-date, and efficient.
• Maintain a deep understanding of brand voice, ensuring all content is engaging,accurate, andon-message.
• Monitor content performance, gather insights, and continuouslyoptimize forimpact and engagement.
• Provide mentorship to junior team members, instilling Content teamvaluesand editorial excellence.

EXPERIENCE REQUIRED:

At least six years of experience in professional content creation, content publishing, or digital content management.

Experience working within customer-facing digital platforms, ecommerce, travel, media, loyalty, membership, or similar environments isadvantageous.

ROLE SPECIFIC COMPETENCIES:

• Exceptionalwriting, editing, and proofreading skills with an eye for detail and clarity.
• Ability to produce multimedia content (written, audio, and video) usingappropriate toolsand AI-driven solutions.
• Strong organizational and time management abilities, with the capacity to handle multiple projects.
• Flexibility and resilience in adapting to evolving content needs andnew technologies.
• Accountability for content performance and engagement metrics, with an ability toidentifyand act on opportunities for improvement.
• Experience organizing and managing content using taxonomies, metadata, tagging frameworks, or similar content management approaches.
• Understandingofcontent discoverability, user journeys, and digital content best practices, with the ability to balance editorial quality and member experience.
• Proficiencyin content management systems, including content publishing, metadata management, tagging, and content governance. Familiarity with AI-assisted content creation and optimization tools.
• A collaborative mindset, with the ability to work effectively within a dynamic team and stakeholders across the broader business.

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience
• Flexible work arrangements including Hybrid work possibilities ; with up to 60% Home Office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don’t have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Safe & secure offices in the Foreshore with complimentary off-street parking.

Joinusandexperienceaworkplacewhereyoucantrulythrive.Discover Ten Group

CommitmenttoDiversity

Weencouragediversephilosophies,cultures,andexperiences.Weappreciatediversityandarededicatedtocreatinganinclusiveworkenvironmentforouremployees.ThisideaunitestheteamsatTEN.Allaspectsofourrelationship,includingthedecisiontohire,promote,discipline,orterminate,willbebasedonmerit,competence,performanceandbusinessneeds.