Senior Contact Centre Training Manager

Infoempregos; Cape Town; On-site; ZAR 15 000 - 25 000; Full time

Job summary

An established industry player is seeking an enthusiastic individual to join their customer service team in Cape Town. This role is perfect for those starting their career, offering a chance to learn and develop in a supportive environment. You'll be involved in various tasks including assisting with administrative duties, managing calls, and maintaining files. The company values growth and provides training opportunities, making it an ideal place for newcomers to thrive. If you're eager to start your journey in customer service, this position is a great fit for you.

Benefits

Transportation Allowance

Meal Allowance

Medical Assistance

Training Opportunities

Qualifications

• Experience in customer service or call center roles is preferred.
• Willingness to learn and grow in your career.

Responsibilities

• Assist with administrative and operational tasks.
• Answer calls and manage correspondence.
• Organize and maintain files and documents.

Skills

Customer Service Experience

Communication Skills

Organizational Skills

Teamwork

Basic Computer Skills

Job description

Job Description:

Previous experience in customer service or call center agent positions is preferred. The role involves preparing procedures and policies regarding techniques and appropriate agent conduct.

We are seeking an enthusiastic individual eager to learn and develop. This position is ideal for those starting their career in customer service.

• Requirements:
  • Willingness to learn and grow in your career.
  • Good communication and organizational skills.
  • Ability to work effectively in a team.
  • Basic computer skills are desirable.
• Responsibilities:
  • Assist with administrative and operational tasks.
  • Answer calls and manage correspondence.
  • Organize and maintain files and documents.
  • Participate in projects and support daily activities.
• Benefits:
  • Transportation allowance.
  • Meal allowance.
  • Medical assistance.
  • Training and professional development opportunities.