Senior Consultant - Customer Strategy & Design

myDeloitte; Midrand; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading consulting firm seeks a Senior Consultant in Customer Strategy & Design to enhance client engagement and deliver insightful analysis. The role combines innovation and technology to improve customer experiences and requires 4+ years of relevant experience. Ideal candidates will possess strong analytical skills and the ability to lead project teams effectively.

Qualifications

• 4+ years in client-facing roles with focus on customer strategy and digital experience.
• Strong analytical skills, leadership abilities, and client delivery focus.
• Experience in product innovation and design.

Responsibilities

• Support delivery of Customer Strategy and Design projects.
• Gather client requirements and deliver high quality solutions.
• Mentor team members and oversee work streams.

Skills

Customer strategy

Data and analytics

Experience design

Digital marketing

Education

Tertiary qualification in Business, Finance, Accounting, Data, Computer Science, Engineering

Job description

Senior Consultant - Customer Strategy & Design

• Full-time

Innovation, transformation and leadership occur in many ways. At Deloitte Consulting, our ability to help solve clients’ most complex issues is distinct. We deliver strategy and implementation, from a business and technology view, to help lead in the markets where our clients compete. Our professionals help clients identify and solve their most critical information and technology challenges, including strategy, procurement, design, delivery and assurance of technology solutions. Our professionals need to have the acumen to handle complex situations and multiple responsibilities simultaneously, balancing long term projects with the urgency of immediate operational demands. We are committed to establishing and empowering the firm by establishing an environment of continuous learning and enriching career opportunities.

We are the part of Deloitte Consulting that uses technology and creativity to better connect the customer with the business by bringing empathy, ideas and experiences into all that we do.

Better known as Deloitte Digital, we use emergent technology toimagine, deliver, and runentirely new business futures. We create innovative ventures, digital platforms, and more meaningful experiences. This transformation journey starts and ends with the customer, first understanding people’s real lives and then shaping your business future to deliver around them.

We call thisElevating the Human Experience.

At Deloitte Digital, we are all things customer. We focus all our talent, creativity and technology on all the connection points between an organization and its customer. We design and implement sales and service experiences, capabilities, and architectures to bring customer strategies to life. This includes sales experiences, omni-channel service experiences, marketing and commerce experiences.

We are focused on building a viable core Digital Customer Platforms practice with a focus on CRM to service our core customer domains of service excellence, sales transformation, marketing & commerce, and customer loyalty. This practice, however, does need a layer of service design and experience advisory capability, in addition to core CRM Practice capabilities, to provide the functional and “imagine” capabilities. Intention over time is to be able to scale the tech platforms as the core and work together with the rest of Consulting for missing capabilities. Deloitte’s Global Delivery Network will also become a key lever for scaling the business.

As a Senior Consultant you will support the engagement Manager in the delivery of services to our clients on delegated engagements / projects within Customer Strategy and Design.

Key Responsibilities:

• Actively support the delivery of Customer Strategy and Design projects focused on:
  • Customer strategy
  • Segmentation
  • Product innovation & design, product strategy management & delivery,
  • Growth strategy
  • Proposition design
  • Research & insights
  • Customer centred operating models
  • Data and analytics
  • Digital marketing
  • Pricing & promotions
  • Experience design
• Leading all aspects of analysis, including managing self and work streams across a range of clients.
• Gather and interpret client requirements in order to deliver exceptional quality to our clients by leveraging CS&D tools, methodologies and ways of working.
• Execute initiatives efficiently and effectively, whether it be facilitating a strategy session, presenting key findings, modelling a business case, building a dashboard, optimising a customer journey or researching global best practice
• Problem-solve in unstructured environments where the diagnosis and solution may not be clear and lateral thinking is required.
• With the support and oversight of team members, you will take a leadership role on your work streams, overseeing teams to produce client deliverables and coaching team members.
• Tertiary qualification in Business, Finance, Accounting, Data or Computer Science, Engineering or related
• Industry-specific qualifications or an equivalent

Experience Required:

A total of 4+ years working experience within a client facing environment with focus on:

• Deep functional knowledge in one or more of the following areas:
  • Customer strategy
  • Segmentation
  • Product innovation & design, product strategy management & delivery,
  • Growth strategy
  • Proposition design
  • Research & insights
  • Customer centred operating models
  • Data and analytics
  • Digital marketing
  • Pricing & promotions
  • Experience design
• Experience within a tier-one professional services firm working across Strategy projects with multi-disciplinary teams

General

• Soundly skilled in providing vision and strategy for client proposals
• Emerging mentorship and coaching ability with desire to develop self and others
• Strong client delivery focus

This is an excellent opportunity to work with a top-tier consulting firm, delivering impactfulsolutions across various industries. If you're passionate and have a passion for innovation and customer success, we'd love to have you on our team!

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day.We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. Weseek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams, here are some Red Flags:

• Upfront Payment Requests:Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
• Requests for Personal Information:Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent’s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication:Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.