Senior Consultant - Customer Strategy & Design

Deloitte Africa; Midrand; On-site; ZAR 600,000 - 850,000; Full time

Job summary

Deloitte Africa is looking for a Senior Consultant to join its Customer Strategy and Design team. The successful candidate will work closely with clients, delivering innovative solutions across various domains like customer strategy, digital marketing, and experience design. This role requires strong analytical skills, creativity, and a desire to drive customer success.

Qualifications

• A total of 4+ years in client-facing roles required.
• Experience in tier-one professional services firm is preferred.
• Sound vision and strategy skills for client proposals.

Responsibilities

• Support delivery of Customer Strategy and Design projects.
• Manage work streams and ensure high-quality deliverables.
• Facilitate strategy sessions and problem-solve in unstructured environments.

Skills

Customer strategy

Data and analytics

Digital marketing

Experience design

Education

Tertiary qualification in Business, Finance, Accounting, Data or Computer Science

Industry-specific qualifications or an equivalent

Job description

Company Description

About Deloitte Consulting

Innovation, transformation and leadership occur in many ways. At Deloitte Consulting, our ability to help solve clients’ most complex issues is distinct. We deliver strategy and implementation, from a business and technology view, to help lead in the markets where our clients compete. Our professionals help clients identify and solve their most critical information and technology challenges, including strategy, procurement, design, delivery and assurance of technology solutions. Our professionals need to have the acumen to handle complex situations and multiple responsibilities simultaneously, balancing long term projects with the urgency of immediate operational demands. We are committed to establishing and empowering the firm by establishing an environment of continuous learning and enriching career opportunities.

About Deloitte Digital

We are the part of Deloitte Consulting that uses technology and creativity to better connect the customer with the business by bringing empathy, ideas and experiences into all that we do.

Better known as Deloitte Digital, we use emergent technology toimagine, deliver, and run entirely new business futures. We create innovative ventures, digital platforms, and more meaningful experiences. This transformation journey starts and ends with the customer, first understanding people’s real lives and then shaping your business future to deliver around them.

We call thisElevating the Human Experience.

At Deloitte Digital, we are all things customer. We focus all our talent, creativity and technology on all the connection points between an organization and its customer. We design and implement sales and service experiences, capabilities, and architectures to bring customer strategies to life. This includes sales experiences, omni-channel service experiences, marketing and commerce experiences.

We are focused on building a viable core Digital Customer Platforms practice with a focus on CRM to service our core customer domains of service excellence, sales transformation, marketing & commerce, and customer loyalty. This practice, however, does need a layer of service design and experience advisory capability, in addition to core CRM Practice capabilities, to provide the functional and “imagine” capabilities. Intention over time is to be able to scale the tech platforms as the core and work together with the rest of Consulting for missing capabilities. Deloitte’s Global Delivery Network will also become a key lever for scaling the business.

Job Description

As a Senior Consultant you will support the engagement Manager in the delivery of services to our clients on delegated engagements / projects within Customer Strategy and Design.

Key Responsibilities:

• Actively support the delivery of Customer Strategy and Design projects focused on:
  • Customer strategy
  • Segmentation
  • Product innovation & design, product strategy management & delivery,
  • Growth strategy
  • Proposition design
  • Research & insights
  • Customer centred operating models
  • Data and analytics
  • Digital marketing
  • Pricing & promotions
  • Experience design
• Leading all aspects of analysis, including managing self and work streams across a range of clients.
• Gather and interpret client requirements in order to deliver exceptional quality to our clients by leveraging CS&D tools, methodologies and ways of working.
• Execute initiatives efficiently and effectively, whether it be facilitating a strategy session, presenting key findings, modelling a business case, building a dashboard, optimising a customer journey or researching global best practice
• Problem-solve in unstructured environments where the diagnosis and solution may not be clear and lateral thinking is required.
• With the support and oversight of team members, you will take a leadership role on your work streams, overseeing teams to produce client deliverables and coaching team members.

Qualifications

Minimum qualification:

• Tertiary qualification in Business, Finance, Accounting, Data or Computer Science, Engineering or related
• Industry-specific qualifications or an equivalent

Experience Required:

A total of 4+ years working experience within a client facing environment with focus on:

• Deep functional knowledge in one or more of the following areas:
  • Customer strategy
  • Segmentation
  • Product innovation & design, product strategy management & delivery,
  • Growth strategy
  • Proposition design
  • Research & insights
  • Customer centred operating models
  • Data and analytics
  • Digital marketing
  • Pricing & promotions
  • Experience design
• Experience within a tier-one professional services firm working across Strategy projects with multi-disciplinary teams

General

• Soundly skilled in providing vision and strategy for client proposals
• Excellent report writing skills
• Emerging mentorship and coaching ability with desire to develop self and others
• Strong client delivery focus

This is an excellent opportunity to work with a top-tier consulting firm, delivering impactfulsolutions across various industries. If you're passionate and have a passion for innovation and customer success, we'd love to have you on our team!

Additional Information

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day.We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. Weseek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

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