Senior Commercial System Specialist

Network1; Centurion; On-site; ZAR 600,000 - 1,000,000; Full time

Job summary

A leading company seeks a Senior Specialist in Commercial Operations System Enablement to enhance operations through effective system design, management, and optimization. This role requires a Bachelor's degree and 8 years in commercial systems, focusing on efficiency and collaboration across teams for improved performance.

Qualifications

• 8 years experience working on commercial systems.
• Strong knowledge of CRM and ERP tools.
• Proven experience in system enablement and process optimisation.

Responsibilities

• Deploy and maintain systems for improved commercial operations.
• Enhance customer acquisition and order management processes.
• Drive initiatives to enhance productivity and reduce operational costs.

Skills

Data Analysis

Project Management

Technical Support

Troubleshoot

Education

Bachelors Degree in Information Systems

Bachelors Degree in Business Administration

Tools

CRM

ERP

Job description

Our client is looking for an experienced Senior Specialist Commercial Operations System Enablement to enhance their commercial operations through effective system design implementation and optimisation. This role is key to supporting sales marketing and customer success teams by ensuring that their tools and workflows are efficient wellintegrated and aligned with business objectives.

Key Responsibilities :

• System Implementation & Management :

Deploy and maintain advanced systems that improve commercial operations.

• Enhance customer acquisition order management fulfilment activation and sales processes.
• Develop selfservice functionalities and integrate thirdparty applications for improved efficiency.
• Ensure seamless system integration across departments to maintain data accuracy and workflow consistency.
• Process Optimisation & Efficiency :

Assess and improve workflows within commercial teams.

• Identify and implement opportunities for process enhancements.
• Develop detailed documentation including standard operating procedures (SOPs) for consistency and clarity.
• Drive initiatives to enhance productivity reduce operational costs and scale business functions effectively.
• Support & Enablement :

Act as the primary point of contact for systemrelated issues providing expert guidance.

• Design and deliver training programs to empower teams with system knowledge and best practices.
• Maintain support resources such as guides FAQs and instructional materials.
• Implement change management strategies to support the successful adoption of new systems and processes.
• Operational Insights & Strategy :

Ensure data accuracy and integrity across operational platforms.

• Analyse reports to extract insights that drive commercial performance improvements.
• Develop and implement solutions that enhance operational processes and efficiency.

Work closely with IT sales marketing and finance teams to ensure system alignment with business goals.

• Collaborate with stakeholders to anticipate future needs and implement scalable solutions.
• Foster an environment of continuous improvement and innovation.

Requirements :

• Bachelors Degree in Information Systems Business Administration or a related field.
• 8 years experience working on commercial systems
• Proven experience in system enablement process optimisation and commercial operations support.
• Strong knowledge of CRM ERP and other commercial tools.
• Excellent analytical and problemsolving skills.
• Ability to manage multiple projects and collaborate across departments.
• Strong communication skills with the ability to train and support diverse teams.

Required Experience :

Senior IC

Key Skills

Computer Science,Active Directory,Clearance,Facility,HVAC,Linux,Project Management,Troubleshoot,Desktop,Control Systems,Management System,Setup,hardware,Data Analysis,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

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