Senior Collections Strategist

Cdw; Cape Town; On-site; ZAR 700,000 - 900,000; Full time

Job summary

IQVIA is seeking a Senior Collections Strategist in Cape Town to lead clinical systems initiatives, maintain interfaces, and ensure data integrity. You will work with SOPs, develop validation processes, and support data retrieval and reporting across InnTrax, SIP/IQVIA, EDM, and InFORMant.

Qualifications include a Bachelor’s in Health/Life Sciences and 3–5 years in clinical data management, with strong MS Access, SQL, and VBA skills.

Qualifications

• Bachelor's degree in Health Sciences, Life Sciences, or related field is required.
• 3-5 years of relevant experience, ideally in a clinical research environment.
• Strong experience with clinical systems and data management processes.

Responsibilities

• Provide technical leadership and support to CSS I & II on system deployment and interface development.
• Support implementation and maintenance of clinical systems and interfaces.
• Develop and maintain ad-hoc queries in MS Access to meet business needs.
• Validate and review documentation for system interfaces and queries.
• Provide training and documentation updates related to system processes.

Skills

Problem-solving

Analytical skills

Communication skills

Time management

Education

Bachelor's degree in Health Sciences/Life Sciences

3-5 years clinical data management experience

Tools

MS Word

Excel

Access

T-SQL

VBA

MS-DOS

FTP

Job description

Showing 1 Senior Collections Strategist jobs in Cape Town

Bloemfontein, South Africa
Bellville, South Africa
Centurion, South Africa
Full time
R

Job Overview

In addition to the responsibilities of Clinical Systems Specialist I and II, this role is accountable for the global documentation, implementation, and maintenance of internal and external clinical systems and interfaces.
Working in accordance with Standard Operating Procedures (SOPs) and business requirements, the incumbent will develop innovative solutions and establish validation processes that enable systems staff to efficiently retrieve and produce data from designated clinical systems.
These systems include, but are not limited to, InnTrax, IQVIA Site and Investigator Management System (SIP/IQVIA), Electronic Document Management (EDM), and InFORMant.

Key Responsibilities

Technical Leadership & Support

• Provide technical guidance and support to Clinical Systems Specialists (CSS I & II) on system deployment and interface development.
• Serve as a subject matter expert and consultant to the business, ensuring system requirements are feasible and aligned with operational needs.
• Act as team lead for application enhancements or special projects when required.

System Implementation & Maintenance

• Support the implementation of clinical systems and interfaces, including:
• Maintaining an up-to-date inventory of all systems and interfaces.
• Developing and maintaining standardized templates to ensure consistency across teams.
• Perform bug fixes and implement system enhancements as needed.
• Set up, maintain, and provide second-level technical support for assigned clinical systems (e.g., InnTrax, InFORMant, EDM).

Data Management & Reporting

• Develop, validate, and maintain ad-hoc queries in MS Access to meet business requirements.
• Maintain a centralized register of validated queries.
• Generate reports and metrics to support business decision-making.

Validation & Quality Assurance

• Review and approve validation documentation for system interfaces and queries.
• Participate in user acceptance testing, including:
• Executing and documenting test cases.
• Identifying and recording quality issues.
• Recommending and implementing solutions.
• Conduct quality control checks and provide reports to Project Managers (PMs) and Clinical Team Leads (CTLs) to ensure data integrity.

Training & Documentation

• Provide training, coaching, and support to Clinical Systems Specialists and system champions.
• Update training materials, standard forms, and documentation related to system processes and enhancements.
• Coordinate and support the rollout of training initiatives.

Compliance & Continuous Improvement

• Ensure adherence to all relevant SOPs, work instructions, and regulatory requirements.
• Contribute to the development of system specifications, processes, and documentation.
• Stay up to date with developments in clinical research, systems, and technologies.
• Understand and support financial and performance metrics at a regional or project level.

Qualifications

Education & Experience

• Bachelor's degree in Health Sciences, Life Sciences, or a related field (required).
• 3-5 years of relevant experience, ideally within a clinical research environment.
• Strong experience working with clinical systems and data management processes.
• Equivalent combinations of education and experience will be considered.

Technical Skills

• Advanced proficiency in MS Word, Excel, and Access.
• Programming knowledge required, including:
• T-SQL
• VBA
• MS-DOS
• FTP
• Strong understanding of clinical systems, system integrations, and interdependencies.

Core Competencies

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• High level of organization and attention to detail.
• Ability to work independently and manage multiple priorities under tight deadlines.
• Capability to deliver system training and client presentations.
• Proven ability to build effective working relationships across cross-functional teams.

Additional Requirements

• In-depth understanding of SOPs, work instructions, and regulatory guidelines.
• Familiarity with IQVIA project structures and cross-functional team dynamics.
• Commitment to continuous learning and professional development.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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