Senior Collections Manager

Right People Right Job (Pty) Ltd; Gauteng; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is on the lookout for a Senior Collections Manager to optimize their collections function. This pivotal role involves leading a team of 20-30 collectors while driving strategies to enhance recovery rates and performance. The successful candidate will engage with clients, manage compliance, and innovate processes using advanced technology. With potential growth into a COO role, this position offers a unique opportunity to make a significant impact in a dynamic environment. If you possess strong leadership and analytical skills, this is the chance to advance your career in a rewarding field.

Qualifications

• 5+ years in a leadership role within collections.
• Registered with the Debt Collectors Council.

Responsibilities

• Oversee collections strategy and performance optimization.
• Lead a team of 20–30 debt collectors and supervisors.
• Ensure compliance with debt collection laws.

Skills

Leadership

Analytical Skills

Negotiation

Interpersonal Skills

Strategic Mindset

Education

Matric (Grade 12)

Degree in Finance or Business Administration

Tools

Swordfish

Excalibur

CRM

MS Excel

Job description

Join our team as a Senior Collections Manager at Right People Right Job (Pty) Ltd

Our client, specialists in debt book management and collection of outstanding accounts, is seeking an experienced Senior Collections Manager with over 5 years of leadership experience to join their team.

The successful candidate will oversee and optimize the collections function across multiple portfolios, managing a team of 20–30 debt collectors.

This key role is responsible for driving collections strategy, performance analysis, compliance, and operational improvements to maximize recovery and meet client SLAs.

This position also offers growth potential into a Chief Operating Officer (COO) role, with equity considerations.

Key Responsibilities

1. Collections Strategy & Performance Optimization

• Develop and execute strategies to improve recovery rates and reduce delinquency.
• Analyze KPIs and adjust tactics for maximum portfolio performance.
• Segment debtor profiles for tailored collection approaches.
• Oversee forecasting and reporting cycles, including performance reviews.
• Present monthly and quarterly reports on collections trends and financial insights.
• Ensure accuracy and timeliness of payments, account closures, and reporting.

Team Leadership

• Lead and manage a team of 20–30 collectors, team leaders, and supervisors.
• Conduct reviews, coaching, and targeted training to enhance performance.
• Build a high-performance, motivated team culture through effective leadership.

Compliance and Risk Management

• Ensure full compliance with South African debt collection laws and company policies.
• Manage adherence to AOD processes and SLA obligations.
• Collaborate with legal teams to mitigate reputational and financial risks.

Stakeholder Engagement & Client Relationship Management

• Serve as the main point of contact for clients and senior stakeholders.
• Resolve escalations and provide performance feedback.
• Build strong client relationships to support business growth.

Technology & Process Innovation

• Leverage systems like Swordfish, Excalibur, CRM, and automation tools to improve efficiency.
• Ensure system usage and data integrity.
• Drive innovation through tech adoption and continuous improvement.

Minimum Requirements

• Matric (Grade 12) required.
• Degree in Finance, Business Administration, or related field (preferred).
• Registered with the Debt Collectors Council.
• At least 5 years in a leadership role within collections, preferably in a call centre environment.
• Experience managing large teams (20+ agents).
• Proficient in Swordfish, Excalibur, and advanced MS Excel.
• Strong analytical, leadership, negotiation, and interpersonal skills.
• Resilience, adaptability, and strategic mindset.