Senior Collections Clerk

Faircape Group; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading financial services company is seeking a Senior Collections Clerk in Cape Town to manage the full collections cycle and oversee a high volume of debtor accounts. The ideal candidate will have proven collections experience, strong negotiation skills, and proficiency in Excel. This role offers competitive market-related salaries and various perks, including quarterly performance bonuses and flexible working hours.

Benefits

Quarterly performance bonuses

Competitive market-related salaries

Long service leave

Onsite Barista

Subsidised vending machine snacks

Discounted internet packages

Flexible working hours

Subsidised parking

Qualifications

• Proven experience in collections or debt recovery.
• Advance knowledge of Excel.
• Experience with client relationship management.

Responsibilities

• Manage the full collections cycle effectively.
• Oversee 150-250 active debtor accounts daily.
• Proactively chase overdue payments through calls and emails.
• Build professional rapport with clients.
• Negotiate settlements without compromising company policy.
• Maintain accurate debtor profiles and dispute logs.
• Prepare documentation for external collection when required.
• Produce debtor aging and collection performance reports.
• Ensure compliance with company policies.

Skills

High-volume billing management

Negotiation skills

Problem-solving skills

Customer service orientation

Attention to detail

Clear communication

Resilience

Education

Diploma or Degree in Finance, Accounting, or related field

Certificate in Credit Management or Debt Collection

Tools

Xero

Excel

Job description

Job Overview

Job title: Senior Collections Clerk

Job Location: Western Cape, Cape Town

Deadline: October 26, 2025

We Offer

• Quarterly performance bonuses – Your results are rewarded.
• Competitive market-related salaries
• Long service leave – We value and reward loyalty.
• Onsite Barista – Free coffee to keep you energised
• Subsidised vending machine snacks – Quick, affordable treats on demand.
• Discounted internet (ISP) packages – Stay connected for less.
• Flexible working hours (06 : 30 – 18 : 30) – Find your ideal work-life balance.
• Subsidised parking – Hassle-free commuting.

Key Responsibilities

• Managing the Full Collections Cycle – From issuing statements and reminders, to negotiating payment terms and securing settlements.
• High-Volume Account Management – Overseeing 150–250 active debtor accounts daily with precision and efficiency.
• Proactive Payment Chasing – Calling, emailing, and following up with overdue accounts to secure prompt payment.
• Relationship Building – Creating a professional rapport with clients to encourage on-time payment and future compliance.
• Negotiating Settlements – Structuring repayment arrangements that reduce overdue balances without compromising company policy.
• Account Maintenance – Updating debtor profiles with accurate contact details, payment notes, and dispute logs.
• Dispute Resolution – Investigating and resolving any account queries that delay payment.
• Legal & Bad Debt Handovers – Preparing documentation for external collection agencies when required.
• Performance Reporting – Producing accurate debtor ageing and collection performance reports for management review.
• Compliance & Confidentiality – Ensuring all collections are carried out in line with company policies and regulatory requirements.

Qualifications

• Diploma or Degree in Finance, Accounting, or a related field (advantageous).
• Certificate in Credit Management or Debt Collection (beneficial).

Experience & Knowledge

• Proven experience in a similar collections or debt recovery role.
• Experience in Xero (advantageous).
• Must have advance knowledge of Excel

Skills & Attributes

• Proven ability to manage high-volume billing cycles accurately and within deadlines.
• Excellent negotiation and problem-solving skills when dealing with overdue accounts or billing disputes.
• Strong understanding of reconciliation processes and resolving discrepancies efficiently.
• Ability to analyse debtor age analysis reports and implement effective collection strategies.
• Strong customer service orientation with the ability to maintain professional client relationships while securing payments.
• Ability to work independently and as part of a team to meet financial targets.
• Exceptional attention to detail and organisational skills to manage multiple accounts and priorities.
• Clear communication skills, both verbal and written, for liaising with clients and internal stakeholders.
• Resilience and persistence when following up on outstanding payments.

Accounting / Financial Services jobs