Senior Collections Agent

Rentoza; Gauteng; On-site; ZAR 250,000 - 400,000; Full time

Job summary

Rentoza is seeking a Senior Collections Agent to enhance customer experience within the verifications team. This role involves debt recovery, account management, and providing excellent customer service. Ideal candidates are detail-oriented, adaptable, and have a strong background in collections. Join a high-growth tech company and make a real impact!

Benefits

Free Friday lunches

Medical aid

Paid annual leave

Employee health and wellness assistance

Learning and development opportunities

Access to cutting-edge technology

Hybrid working model (post-probation)

Qualifications

• Minimum of 2 - 5 years experience in collections-related roles.
• Ability to work under pressure and meet targets.
• Desire to learn, adapt, and grow.

Responsibilities

• Contact customers to collect outstanding payments and negotiate repayment plans.
• Maintain detailed records of customer accounts and follow up on commitments.
• Provide excellent customer service and handle inquiries professionally.

Skills

Attention to detail

Communication

Conflict resolution

Time management

Organisational skills

Interpersonal skills

Adaptability

Problem-solving

Education

Matric

Tools

Google Workspace

Slack

Zendesk

Atlassian

Job description

We're a South African company that's changing the game in e-commerce.

Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers.

The Role

We are looking for a Senior Collections Agent to join our dynamic team and help deliver a world-class digital customer experience within the verifications team for our rapidly growing subscriber base.

This role is for an ambitious and highly motivated individual seeking the rare opportunity to help scale a high-growth technology company across multiple verticals.

Key Responsibilities

1. Debt Recovery
   Contact customers to collect outstanding payments through phone calls, SMS, and emails.
   Negotiate repayment plans with customers who are unable to pay in full.
   Ensure payments are processed accurately and on time.
2. Account Management
   Maintain detailed records of customer accounts, including payment history and outstanding balances.
   Update payment statuses in the system.
   Follow up with customers to ensure commitments are met.
3. Communication and Customer Service
   Provide excellent customer service by handling inquiries and concerns professionally.
   Explain payment terms, agreements, and options clearly to customers.
   Build and maintain positive relationships to encourage timely payments.
4. Goal-Oriented Tasks
   Meet or exceed daily, weekly, or monthly collection targets.
   Collaborate with team members to share best practices and strategies for improving collections.
   Keep up to date with product or service changes to address customer queries effectively.

Required Qualifications and Skills

• Matric
• Minimum of 2 - 5 years experience in collections-related roles
• Proficiency in Google Workspace, Slack, Zendesk, Atlassian
• Ability to work under pressure
• Exceptional attention to detail, organisational and planning skills
• Interpersonal skills (communication, conflict resolution, independence, and time management)
• Desire to learn, adapt, grow, and think outside the box
• A team player who reaches out to peers and fosters good relationships with team leaders and executives
• A hard worker willing to go the extra mile to ensure tasks are done right
• Flexible and adaptable to changing priorities and conditions
• Effective communicator, able to articulate clearly in speech and writing
• Ability to communicate needs and shortcomings openly
• Broad thinker capable of adapting external knowledge to solve complex issues

Benefits

• Offices in Johannesburg, Cape Town, Durban
• Perks: Free Friday lunches, medical aid, paid annual leave, employee health and wellness assistance, learning and development opportunities, access to cutting-edge technology, hybrid working model (post-probation)

If you're passionate about technology and want to work in a fast-paced environment where you can make a real difference, Rentoza is the place for you.

Join our team and be part of something truly exciting! Rentoza is an equal-opportunity employer committed to promoting and achieving equal representation at all levels.

Preference will be given to candidates who help us achieve our Employment Equity targets. By responding to this advertisement, you consent to Rentoza processing your personal information lawfully, in accordance with the Protection of Personal Information Act, for recruitment purposes.

Note: An application does not guarantee an interview or appointment. Failure to meet minimum requirements will disqualify applicants. If you don't hear back within 30 days, please consider your application unsuccessful.