Senior Client Success Specialist

Talent Match Africa.; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a Senior Client Success Specialist to enhance client and talent experiences. This pivotal role focuses on onboarding, performance management, and retention strategies, ensuring a seamless journey for clients and new hires. Collaborating with a dedicated team, you'll drive engagement and growth while navigating international employment landscapes. If you are passionate about empowering talent and fostering success across borders, this opportunity is perfect for you. Join us in redefining client and talent success globally!

Qualifications

• 3–5 years in client success, HR, or account management roles.
• Experience managing PIPs and driving employee performance.

Responsibilities

• Lead onboarding for new clients and serve as their key point of contact.
• Conduct regular check-ins, manage feedback, and drive development strategies.

Skills

Client Success Management

Stakeholder Communication

Problem-Solving

Coaching Skills

Performance Improvement Plans (PIPs)

Understanding of International Employment Markets

Tools

HubSpot CRM

Performance Tracking Tools

Job description

Direct message the job poster from Talent Match Africa. International Talent Specialist @ TalentMatch | Headhunting Top Talent Worldwide
Work Schedule: Monday to Friday | Nightshift (aligned to USA, Australia, and UK time zones)
Type: Full-time | % Work from Office
Employer: tma
At tma, we empower talent to thrive in global careers while supporting our clients with outstanding onboarding, retention, and performance strategies.

We're hiring a Senior Client Success Specialist to join our team and take ownership of the talent journey—ensuring a seamless, supported experience for both clients and new hires.

Why This Role Exists

This role is designed to reduce employee attrition, boost engagement, and ensure talent success.

As a Client Success Coordinator, you will act as a strategic partner to clients and talent—driving performance management, professional development, and long-term integration.

Responsibilities:

1. Client Onboarding & Relationship Management: Lead onboarding for new clients and serve as their key point of contact.
2. Talent Onboarding & Induction: Coordinate structured Day 1 inductions and align KPIs with client goals.
3. Performance & Engagement Monitoring: Conduct regular check-ins, manage feedback, and drive development strategies.
4. Retention & Growth: Implement performance improvement plans (PIPs), support talent wellbeing, and identify placement expansion opportunities.
5. Reporting: Maintain clear, up-to-date documentation and dashboards tracking performance, engagement, and retention.

What You Bring:

• 3–5 years in client success, HR, or account management roles
• Experience managing PIPs and driving employee performance
• Strong stakeholder communication, problem-solving, and coaching skills
• Familiarity with HubSpot CRM and performance tracking tools
• Understanding of international employment markets, especially in Africa

Additional Role Details

This is a % office-based role—you'll work from one of our offices in Sandton, Durban, Cape Town, or Kenya.

Shifts are aligned to USA, Australia, or UK time zones, based on your daily tasks and meetings.

You'll work closely with Career Coaches, Mentors, and the Wellness & Success team to ensure every placement succeeds.

Join tma and help redefine client and talent success across continents.

If you're passionate about people, performance, and growth—we want to hear from you.

Additional Information:

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Human Resources and Project Management

Industries: Human Resources Services, Outsourcing and Offshoring, Consulting, Staffing and Recruiting