Senior Client Manager

Aon; Johannesburg; Hybrid; ZAR 600,000 - 800,000; Full time

Job summary

Aon South Africa seeks a Senior Client Manager to join their Intermediaries and Trustees team in Sandton. This role involves managing client relationships, structuring insurance programmes, and leading client satisfaction initiatives. Candidates should have at least 5 years of relevant experience and a Bachelor's degree. Join Aon to contribute to better decision-making and client service excellence.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Qualifications

• Minimum of 5 years’ experience in a similar role.
• Registration with FSCA in terms of the FAIS Act.
• Registration as an associate with the IISA.

Responsibilities

• Manage client accounts and ensure relationships are optimum.
• Structure insurance programmes to meet client needs.
• Co-ordinate team of Client Service Advisors.

Skills

Analytical skills

Communication

Problem-solving skills

Interpersonal skills

Organizational skills

Education

Bachelor’s degree

Grade 12 or equivalent

Tools

MS Word

MS Excel

Job description

Senior Client Manager

Are you a Professional Indemnity specialist? Ready for the next step in your career? We're hiring

Aon South Africa is recruiting a Senior Client Manager in our Intermediaries and Trustees team, based on a hybrid basis from our Head Office in Sandton. The role of a Senior Client Manager is to ensure that client relationships are optimum, client accounts are managed effectively and to provide expertise to colleagues and clients as required.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Responsible for delivering on the agreed plan for the business unit/ area of specialty in line with the Aon SA strategy

Responsible for leading, developing and improving the day to day client relationship for all clients

Responsible for a portfolio of client accounts and manages and co-ordinates all related activities including building a “client profile” of risks and needs analysis

Structures an insurance programme to meet these needs including producing client documentation, leading or contributing to renewal meetings and leading or contributing to fee negotiation

Responsible for leading Insurer and client tender processes (where applicable) within the area of specialty

Responsible for maintaining and improving client satisfaction, retention, revenue and profitability including fee negotiation

Responsible for analysing and interpreting the markets/ relevant industries for competitive advantage and emerging opportunities

Responsible for compliant dealings with clients

Upholds development of new business either with existing or new clients – spots opportunities for increasing revenue and follows up appropriately

Co-Ordinate team of Client Service Advisors to ensure client service standards are met

Responsible for managing financials, unpaids and age-analysis reporting for a portfolio of clients and/ or for area of specialty

Responsible for all technical advice and/ or related training within the area of specialty

Responsible for resolving any escalated client queries

How this opportunity is different

This is a hugely rewarding and varied role. You will be collaborating with a wide range of clients at all levels and making a difference to the growth of the solution line by being involved in the development of the client relationship right from the outset. You will have the support from your team and the wider Aon business to deliver excellent client service at every step of the journey.

Skills and experience that will lead to success

Qualifications

• A minimum of Grade 12 or equivalent
• A Bachelor’s degree is preferable
• Must be registered as a representative with the FSCA in terms of the FAIS Act
• Must be registered as an associate with the IISA

Knowledge

• Excellent knowledge of Professional Indemnity policy wordings.
• A base competency on other financial lines such as cyber and directors and officers liability insurance
• An extensive knowledge of the South African and international financial lines short-term insurance markets.
• An in-depth strategic knowledge of industry and business strategies and company goals.
• Digital literacy with advanced know-how in MS Word and Excel.
• A solid understanding of risk management methodologies.
• Good knowledge of the legislative framework governing the industry.
• Have knowledge of underwriting and claims administration / management – including the handling of complex claims

Skills and Attributes

• Skill and confidence to articulate Aon’s proposition and how it differentiates Aon and benefit clients.
• Advanced analytical, technical and problem-solving skills and abilities.
• Well- Developed communication skills.
• Fluency in the English language, both written and spoken.
• Good interpersonal and organizational skills.
• Ability to work effectively in and with teams.

Experience

• Have a minimum of 5 years’ experience in a similar or related role.
• Have experience in budgets, forecasts and financial planning
• Have a proven track record in the provision of risk management and insurance solutions across the full spectrum of the business enterprises in South Africa

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

#li-ao1 2563844 Senior Client Manager

Are you a Professional Indemnity specialist? Ready for the next step in your career? We're hiring

Aon South Africa is recruiting a Senior Client Manager in our Intermediaries and Trustees team, based on a hybrid basis from our Head Office in Sandton. The role of a Senior Client Manager is to ensure that client relationships are optimum, client accounts are managed effectively and to provide expertise to colleagues and clients as required.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Responsible for delivering on the agreed plan for the business unit/ area of specialty in line with the Aon SA strategy

Responsible for leading, developing and improving the day to day client relationship for all clients

Responsible for a portfolio of client accounts and manages and co-ordinates all related activities including building a “client profile” of risks and needs analysis

Structures an insurance programme to meet these needs including producing client documentation, leading or contributing to renewal meetings and leading or contributing to fee negotiation

Responsible for leading Insurer and client tender processes (where applicable) within the area of specialty

Responsible for maintaining and improving client satisfaction, retention, revenue and profitability including fee negotiation

Responsible for analysing and interpreting the markets/ relevant industries for competitive advantage and emerging opportunities

Responsible for compliant dealings with clients

Upholds development of new business either with existing or new clients – spots opportunities for increasing revenue and follows up appropriately

Co-Ordinate team of Client Service Advisors to ensure client service standards are met

Responsible for managing financials, unpaids and age-analysis reporting for a portfolio of clients and/ or for area of specialty

Responsible for all technical advice and/ or related training within the area of specialty

Responsible for resolving any escalated client queries

How this opportunity is different

This is a hugely rewarding and varied role. You will be collaborating with a wide range of clients at all levels and making a difference to the growth of the solution line by being involved in the development of the client relationship right from the outset. You will have the support from your team and the wider Aon business to deliver excellent client service at every step of the journey.

Skills and experience that will lead to success

Qualifications

• A minimum of Grade 12 or equivalent
• A Bachelor’s degree is preferable
• Must be registered as a representative with the FSCA in terms of the FAIS Act
• Must be registered as an associate with the IISA

Knowledge

• Excellent knowledge of Professional Indemnity policy wordings.
• A base competency on other financial lines such as cyber and directors and officers liability insurance
• An extensive knowledge of the South African and international financial lines short-term insurance markets.
• An in-depth strategic knowledge of industry and business strategies and company goals.
• Digital literacy with advanced know-how in MS Word and Excel.
• A solid understanding of risk management methodologies.
• Good knowledge of the legislative framework governing the industry.
• Have knowledge of underwriting and claims administration / management – including the handling of complex claims

Skills and Attributes

• Skill and confidence to articulate Aon’s proposition and how it differentiates Aon and benefit clients.
• Advanced analytical, technical and problem-solving skills and abilities.
• Well- Developed communication skills.
• Fluency in the English language, both written and spoken.
• Good interpersonal and organizational skills.
• Ability to work effectively in and with teams.

Experience

• Have a minimum of 5 years’ experience in a similar or related role.
• Have experience in budgets, forecasts and financial planning
• Have a proven track record in the provision of risk management and insurance solutions across the full spectrum of the business enterprises in South Africa

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

#li-ao1