Senior Client Executive - Risk Management Practice

Marsh & McLennan Companies; Johannesburg; Hybrid; ZAR 600 000 - 1 000 000; Full time

Job summary

An established industry player is seeking a Senior Client Executive to join their Risk Management Practice. This hybrid role based in Sandton involves delivering exceptional service to a portfolio of large clients, focusing on relationship building and innovative solutions. The ideal candidate will have a decade of experience in insurance broking, a strong client servicing background, and a proactive approach to change. Join a vibrant team that values professional development and fosters an inclusive culture, where your contributions can make a significant impact on clients and communities.

Benefits

Professional Development Opportunities

Inclusive Culture

Career Opportunities

Supportive Leaders

Qualifications

• 10 years of experience in client servicing in insurance.
• FAIS fit & proper, and AIISA or similar required.

Responsibilities

• Deliver exceptional service and manage a portfolio of clients.
• Nurture relationships and provide innovative solutions.

Skills

Interpersonal Skills

Negotiation Skills

Attention to Detail

Strategic Thinking

Client Relationship Management

Education

Bachelor's Degree in Risk or Insurance

Tools

Microsoft Office

Job description

Senior Client Executive - Risk Management Practice

We are seeking a talented individual to join our Risk Management Practice at Marsh. This role will be based in Sandton, hybrid and has a requirement of working at least three days a week in the office.

As a Senior Client Executive, your main focus will be on delivering exceptional service and utilizing your growth mindset to deliver value to a portfolio of large, listed businesses in South Africa. You will be an expert in insurance broking and you will lead the annual renewal cycle and daily servicing on a portfolio of clients, as well as supporting with claims, risk management and other services.

In this role, you will focus on creating and nurturing relationships as a trusted advisor to our clients. You will work closely with industry experts and the broader client servicing team to bring relevant and innovative solutions to clients, bringing the value of MMC to our clients.

We will count on you to:

• Be a great relationship builder, and nurture existing relationships through continuous client engagement.
• Manage the renewal cycle and daily servicing for a portfolio of clients.
• Work with internal stakeholders to deliver the best possible client experience and value.
• Deeply understand a client’s business, industry, and risks; and translate that knowledge into practical, innovative solutions.
• Keep abreast of the insurance market and seismic shifts in client’s industries.
• Be able to work in ambiguous situations, make sense of and a success of them.
• Be a fast-paced thinker who is committed to service excellence.
• Be adaptable and pro-active to change.
• Mentor and develop junior colleagues.
• Manage negotiations with a commercial mindset.
• Create new relationships through networking.
• Adhere to internal processes and SLA’s.
• Occasionally work outside business hours to support urgent needs of clients.

What you need to have:

• 10 years of experience in a similar client-servicing role in insurance, looking after similar sized clients.
• FAIS fit & proper, and AIISA or similar.
• Bachelors degree, preferably in a risk or insurance related field.
• Excellent interpersonal and negotiation skills.
• High attention to detail.
• Action-orientated mindset.
• Working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint.
• Strong presenting skills.

What makes you stand out?

• Strategic thinker with sound knowledge of business strategy and financials.
• Eager to exchange, collaborate and work in a multinational network and a global company.
• Think outside of the box and a can-do positive attitude.
• A proven track record of exceeding expectations in your role.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.