Senior Client Analyst

Circana Careers; Cape Town; On-site; ZAR 30 000 - 60 000; Full time

Job summary

Join a forward-thinking company as a Senior Client Analyst in Cape Town, where you'll work closely with a dynamic team to build and maintain databases that drive client satisfaction. This role offers the opportunity to enhance your skills in data management and business analysis while collaborating with cross-functional teams to deliver high-quality results. With a focus on continuous improvement and a commitment to inclusivity, you'll thrive in an environment that values your contributions and supports your professional growth. If you're passionate about data and client service, this is the perfect opportunity for you.

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Qualifications

• 5 years of FMCG or Data Management experience.
• Hands-on mentality, resourceful & results-oriented.

Responsibilities

• Build and maintain client databases and data models.
• Ensure database accuracy and timely delivery of projects.

Skills

Data Management

Business Analysis

Project Management

Communication Skills

Analytical Skills

Time Management

Education

Bachelor's Degree

Tools

Microsoft Excel

Ab Initio

Job description

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology advanced analytics crossindustry data and deep expertise we provide clarity that helps almost 7000 of the worlds leading brands and retailers take action and unlock business growth. We understand more about the complete consumer the complete store and the complete wallet so our clients can go beyond the data to apply insights ignite innovation meet consumer demand and outpace the competition.

At Circana we are fueled by our passion for continuous learning and growth we seek and share feedback freely and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity equity and inclusion as we believe in the undeniable strength that diversity brings to our business employees clients and communities (with us you can always bring your full self to work). Join our inclusive committed team to be a challenger own outcomes and stay curious together. Learn more at .

What will you be doing

Based in Cape Town you will be working as part of the Circana Data Release (Client Delivery) team. The Senior Client Analyst role supports the Client Delivery team in attaining high levels of client satisfaction by ensuring the build maintenance and dispatch of databases reports and online services to Circana Clients. You will partner closely with the CPG Manufacturer & Operations teams to understand scope and meet client needs. The work involves impeccable planning active communication and the of all contracted deliverables on time and to the quality standard as defined in the client contracts. You will continually drive initiatives to improve processes and standards to realise team efficiency and quality improvement objectives. You will support your Client Delivery Team Leader in training and mentoring of junior team members.

Job Responsibilities

• Build maintain and produce client databases and data models to specification and delivery timeline.
• Ensure database accuracy by reviewing data in accordance with Circana standards and processes.
• Plan scope and implement teams BAU projects and client change requests.
• Understands data flow processes and collaborates crossfunctionally to resolve data queries
• Manage and takes accountability for teams client portfolio
• Become the Subject Matter Expert for your client portfolio
• Exhibit good problem diagnosing (Root Cause Analysis) and trouble shooting skills and drive the resolution and communication of solutions on your clients deliverables.
• Consistently maintain team capacity and daily management system trackers and drive team planning and prioritisation in DMS meetings.
• Identify and drive improvement initiatives for your clients and your vertical.

Internal Collaboration :

• Partner with CPG and / or Client Servicing teams to ensure the delivery of accurate databases within specified deadlines
• Communicate and partner with CPG / Tech / Operations to resolve any issues impacting the client deliverables
• Ensures that all client artefacts are kept up to date and in order
• Initiates preventative measures and Go To Green plans to improve client satisfaction issues and overall quality of processes projects and products

Measures of Success

• Able to effectively work independently and collaboratively to deliver on client requirements accurately and ontime
• Able to drive team initiatives and effectively plan and prioritise team workload to meet client deadlines
• Showcase high levels of attention to detail and is quality obsessed
• Willing to put in time and effort required to achieve goals
• Works to remove barriers to collaboration while balancing the interests of multiple stakeholders
• Builds trust with local & global colleagues by having longterm view working relationships
• Able togain support including time and resources towards solving client satisfaction and delivery issues

Requirements

• Working knowledge of Data Models is advantageous
• 5 years FMCG or Data Management experience
• Excellent command of the English language
• Excellent verbal and written communication skills
• Time management
• Used to work with KPIs / targets
• Handson mentality resourceful & results oriented
• Accurate consistent team player flexible
• Analytically strong
• Proficient in Microsoft Office applications especially Excel
• Project Management or Business Analysis experience advantageous

As well as the technical skills experience and attributes that are required for the role our shared behaviors sit at the core of our organization. Therefore we always look for people who can continuously champion these behaviors throughout the business within their daytoday role :

• Stay Curious : Being hungry to learn and grow always asking the big questions
• Seek Clarity : Embracing complexity to create clarity and inspire action
• Own the Outcome : Being accountable for decisions and taking ownership of our choices
• Center on the Client : Relentlessly adding value for our customers
• Be a Challenger : Never complacent always striving for continuous improvement
• Champion Inclusivity : Fostering trust in relationships engaging with empathy respect and integrity
• Commit to each other : Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s) : Cape Town South Africa

• Required for job postings in the United States Recruiter will insert pay transparency language (see below) to JD after kickoff call with manager

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employees position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenuebased metrics any collective bargaining agreements and business or organizational needs. The salary range for this role is to .

This job is also eligible for bonus / incentive / commissions / equity pay.

We offer a comprehensive package of benefits including paid time off medical / dental / vision insurance and 401(k)to eligible employees.

You can apply for this role through methods to apply (e.g. Careers website link and / or Intranet site for internal candidates).

LIAM19

Required Experience :

Senior IC

Key Skills

Abinitio,Business Analysis,Logistics & Procurement,Client Services,Business Analytics