Senior Clerk Branch Administration: Greytown Life

Findojobs South Africa; South Africa; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A century-old customer-centric organization in South Africa is seeking a Senior Clerk - Branch Administration to deliver excellent customer service and manage client inquiries effectively. Responsibilities include reception duties, policy services, and cash management. The ideal candidate possesses strong administration skills and is committed to client satisfaction. Competitive remuneration is offered.

Benefits

Competitive remuneration package

Opportunities for employee development

Qualifications

• Excellent administration skills
• Ability to deliver excellent customer service
• Efficient and accurate processing of client requests

Responsibilities

• General reception duties to welcome clients
• Receive and assist walk-in clients with inquiries
• Handle claims, policy services, and premium administrative duties
• Prepare cash for daily banking
• Manage petty cash

Job description

We are searching for an individual with excellent administration skills to join our Greytown life office as a Senior Clerk - Branch Administration. You will be responsible for delivering excellent customer service to our policyholders and ensuring that client requests are processed efficiently, effectively, and accurately within the allotted time.

You will be working for a company that is over 100 years old with strong values that are customer-centric. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.

Responsibilities include:

1. General reception duties to welcome clients
2. Receive and assist walk-in clients with inquiries in line with the client services policy and procedure, and/or refer to the relevant department
3. Utilize resources and obtain necessary knowledge and skills to handle and complete inquiries
4. Communicate processes, delays, and system problems to waiting clients
5. Handle claims, policy services, and premium administrative duties related to clients' policies
6. Manage petty cash, collect cash from clients for premium payments, and process refunds
7. Prepare cash for daily banking at the finance department
8. Refer new business to the relevant consultant
9. Handle all fraud allegations and complaints
10. Write monthly and weekly statistics reports
11. Perform general office duties